Business ProfileforTwo Men & A Truck

On November 27, 2023. I spoke with ************************* about my move. The initial given for the move was 26,27, and 28th.I finalized with the 28th for the move but decided to go with the 26 because I had to have a move cleaned out and the carpet cleaned before I left the residence on the 30th, I was told, based on the list of items (see documentation) that the move will be 2 to 4 hours.My experience with Two Men and a Truck has been appalling, marked by unprofessional conduct and failure to follow the agreed-upon terms of service.I first contacted your company and finalized the move for December 26, understanding that the job would take 2 to 4 hours according to the estimate provided. However, on the day of the move, numerous issues arose that severely impacted the quality and completion of the service. Firstly, the delay in your team's arrival time from the agreed 8-9 AM time to 9:48 AM was already an inconvenience. The subsequent unprofessional behavior exhibited by your moving crew, such as lacking proper PPE (personal protective equipment) in the form of masks and gloves during a pandemic, is utterly unacceptable. Moreover, the team's decision not to move certain items after the job had commenced was not communicated beforehand and caused significant distress.The arbitrary increase in the estimated duration of the move from 2-4 hours to 5-6 hours, subsequently leading to a significant hike in the price, was not agreed upon initially. The failure to complete the job within the stipulated time and leaving without prior notification or completing the agreed-upon services further exacerbated the situation.. The ultimate demand for a higher payment of $1700, despite the signed agreement for $1104 and the refusal to accept the agreed-upon balance of $739 ($1104 - $365 deposit) as per the signed contract, is unjust and unethical. This demand was made even though your team still needed to fulfill the agreed-upon services and left behind items that should be moved.Moreover, the disrespectful behavior, lack of professionalism, and disregard for the agreed-upon terms displayed by your team during the move are concerning and have caused undue stress and inconvenience. Refraining from accepting the payment based on the initial agreement, leaving items unattended, and insisting on a significantly increased price after incomplete services are unacceptable business practices; they refused to move the sofa, washer and dryer, and other items agreed on in the initial estimate.The movers left my house without telling me. I rushed to drive to the storage place, and they were not there. After waiting several minutes, I called one of the drivers to ask for their location. They informed me that they were 7 miles away.