This Business is not BBB Accredited
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House Call of Memphis is not BBB Accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
This business has no rating because BBB has information indicating it is out of business.
Housecall of Memphis has received a pattern of complaints alleging customer service issues. Specifically, complaints allege consumers purchased discount coupons from Living Social or Groupon for cleaning services; however, consumers have great difficulty reaching the company to schedule a cleaning appointment. Some consumers indicate several phone calls and/or emails are sent for appointment requests, but the company fails to respond in a timely manner. Other complaints allege once the appointment is scheduled, the company fails to show up to complete the promised services. BBB contacted the company and while the company did respond to some unanswered complaints at that time, they have failed to eliminate the underlying cause of the complaints.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||8|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||9|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on House Call of Memphis
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Contact InformationPrincipal: Ms. Pat Newton (Owner)Ms. Liz Little (Owner)