I refuse to do business with a salesperson that lies to me.
On the initial sales call, the sale person lied to me stating - that my policy amount would not be enough for a shingle upgrade (from a 20 year to a 30 year). The upgrade roof was approximately $6000 my policy amount is approximately $100,000. Needless to say I was totally confused by his statement
On a second sales call (two weeks later) by Alliance Restoration, Inc., I informed Alliance Restoration, Inc. of that and I would not be using their company. Then Alliance Restoration, Inc tried to enhance their offer , which I refused. At this point we did not have a meeting of the minds, Which is needed by law constitute a contract.
Alliance Restoration, Inc has imitate an action against me because I refuse to do business in the replacement of a roof of my home. Alliance Restoration, Inc seems to think a customer does not have the right to change their mind. Alliance Restoration, Inc did not do anything that is outside the usual and customary scope of obtaining, or getting new business.
My major concern is how Alliance Restoration, Inc - gloated (in a predatory way ) of how many deals like this he had made with many of the homeowners in my neighborhood. I would like to know is this a pattern in every neighborhood or just in neighborhoods like mine.
I would like to know is this a pattern in every neighborhood or just in neighborhoods like mine.
Contact Name and Title: ******* ******* Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***********************@hotmail.com
We at Alliance Restoration Inc. are truly sorry that this client did not understand the restrictions of his insurance policy. The insurance scope of work received for the replacement of his roof will only pay for what is "actually on the roof". They DO NOT PAY FOR AN UPGRADE; therefore, no one ever lied to the client. Upgrades are always the customer's responsibility to pay for.
Our contract states the customer has three days to contact us and cancel a contract, if said customer changes their mind. It also states if said client fails to contact us to cancel, they will be responsible for twenty percent of the contracted amount. Said Client did not contact us until two weeks later, during which time he engaged others to replace his roof.
We always mention the homeowners in the area with whom we have provided services and encourage our customers to contact them and discuss their satisfaction with our quality and customer service. We have installed dozens of roofs in this client's neighborhood and have hundreds of satisfied customers in the Memphis Metro Area.
Alliance Restoration Inc.
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
What Alliance Restoration Inc. is doing is trying to enforce what is essentially and illegal contract.
There was never a contract, this was only a contingency to do any work. After some research, and my second contact with Alliance Restoration, Inc, I told them then I would not be doing business with them (this was more than two or three week before any actual work was done. At that point there was not a meeting of the minds. Alliance Restoration Inc. never mention anything about a "breach of contract" at this point. My one and only contact with Alliance Restoration Inc. was never out of the scope of doing make one sales call. Alliance Restoration, Inc can not show any detriment.
I even relayed this information on to the adjuster that came out. As a consumer, I have the right to change my mind, and not accept inferior product, its my insurance policy. Alliance Restoration, Inc may want to clarify their " Con-trap" , just because it is on paper , don't make it a legal contract. This so call 3 day option is so unreasonable, especially in the area of home improvement . What Alliance Restoration, Inc is doing is a scam! - The legal system is not the first option to collect a legitimate debt. It's the last option.
Final Business Response
Ms. *****, attached is the copy of the contract for ***** ******. As you can clearly see in the section below "Special Attention Areas", you can see a section that states "If an Alliance consultant opens a claim, the claim is settled, and the initial scope of loss is issued, cancelation will result in a fee equal to 20% of the initial insurance scope of loss estimate. Initial understood ___".
This section is put in our agreements in order to keep the homeowner from using our services to acquire a substantial settlement from their insurer, then hiring another roofer who is incapable of providing this service who simply gives the homeowner a low-ball bid. This section is initialed by the homeowner in order to show that he fully understands the cost of our services PRIOR to Alliance opening a claim for the homeowner. Mr. ****** himself initialed this section.
As you can see in the second attachment, Mr. ****** even signed the BACK of the agreement that explains exclusions as well as things that are not covered by his homeowner's Insurance Policy.
Once we had already provided the first stage of service to Mr. ****** under the terms of our signed agreement, he decided that he wanted upgraded shingles as well as additional work to be done that fell outside the insurance scope of work. And he then wanted us to do these additional amounts of work for free. In other words, he received a check from the insurance company that we acquired for him, then he decided to cancel his agreement in order to keep the money from the insurance company and shop around for someone who would do more work for the same amount. He is entitled to do so, BUT AS STATED IN THE SIGNED AGREEMENT, we are then entitled to 20% of the initial price as stated in the Insurance scope of work.
Mr. ****** has lodged a spurious claim against us with the BBB in order to be able to use the BBB's influence to get us to drop our lawsuit against him. This is a matter for a judge to decide, not an issue of construction or a failure to provide a good or service. Mr. ****** simply wanted to get money back from his insurance company while at the same time getting his roof done. This is the precise reason our agreements are written the way they are.
We are asking you to cancel this complaint against us since we have installed over 750 roofs in the Memphis metro area with not a single complaint lodged against us. Mr. ****** is simply using you to exert influence on a legitimate business that takes it's BBB rating seriously.
If you have any questions, please call me directly