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This Business is not BBB Accredited

AAA Accurate & Affordable Home Improvement, LLC

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7478 Carter Rd, SouthavenMS 38672-6515

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BBB Accreditation

AAA Accurate & Affordable Home Improvement, LLC is not BBB Accredited.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

This business has no rating because BBB has information indicating it is out of business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on AAA Accurate & Affordable Home Improvement, LLC

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
03/26/2014Problems with Product / Service | Read Complaint Details
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Complaint
Shoddy work on the shower floor. Drainage is so steep you feel like your stepping in a hole. Making it unsafe.
Work took longer than quoted. Sloped the drainage on the floor. Making it feel like your stepping in a hole not the shower. Took longer than quoted. And would not call you back. Just had to keep trying, hoping to catch him answering his phone. Promised several times to give me a written 5 yr warranty. I agreed to accept it in email. He never followed through. He texted me in December. Saying he would redo floor by the 31st. He has since had his number disconnected.

Desired Settlement
I agreed to pay him $350.00 more than he agreed to do the job for. Which I did. This was because he went down on his original quote in order to get my bid. I told him I wanted him to do the job and would pay him the original quote of $2500. Reason being, I wanted him to do a quality job. And not feel he was short changed. After seeing the inexperience at work, lack of courtesy in returning calls, and integrity. I will pay someone else to redo floor. The costs will be about 350.00 at least. Thats what I expect from him.

Additional Information

top
BBB file opened: 10/11/2012Business started: 08/01/2011Business started locally: 10/01/2012
Business Management
Principal: Mr. Roger Tomblin (Owner)
Business Category

Home Improvements

Industry Tips
General Contractors/Home Improvement Contractors
LocationsX

2 Locations

  • 7478 Carter Rd 

    Southaven, MS 38672-6515

  • 570 Highway 67 W 

    Loris, SC 29569-7654

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in West Tennessee, North Mississippi & East Arkansas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*AAA Accurate & Affordable Home Improvement, LLC is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on July 31, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Home Improvements

General Contractors/Home Improvement Contractors
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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