BBB Accredited Business since 03/01/2006
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since 03/01/2006
BBB has determined that ARS/Rescue Rooter meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
BBB verifies that BBB Accredited Businesses have required competency licenses when they apply for or renew their accreditation and encourages you to re-verify them. BBB does not routinely check licensing requirements or status on non-accredited businesses and recommends that you do so.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised ARS/Rescue Rooter's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Guarantee / Warranty Issues||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Total Closed Complaints||1|
Complaint Breakdown by ResolutionAbout Complaint Details
|04/04/2013||Guarantee / Warranty Issues|
Type of Entity
Limited Liability Company
Business ManagementMr. Peter Simpson (Online Marketing Director)
Contact InformationPrincipal: Ms. Brenda Downs (Director of National Customer Service)Mr. Donald Karnes (CEO)Ms. Angie Rule (Sales)Mr. Dave Slott (President & COO)
Heating & Air Conditioning, Heating Equipment & Systems Cleaning & Repair, Air Conditioning Systems-Cleaning, Air Conditioning Repair, Plumbing Drains & Sewer Cleaning, Plumbers
Alternate Business NamesAmerican Residential Services, LLC, Rescue Rooter, ARS
Industry TipsAir Conditioning Service and Maintenance
Dont Get Burned by Furnace Fraud
Fall Inspections Make for Warmer Winters
Heating Your Home
Safety Considerations When Using Kerosene Heaters
Map & Directions
Map & Directions
Address for ARS/Rescue Rooter
965 Ridge Lake Blvd Ste 201
Memphis, TN 38120