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BBB Accredited Business since 10/01/2014

Able Electrical Service

Phone: (870) 735-7158Fax: (870) 735-4222

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
10/02/2014Problems with Product / Service | Read Complaint Details
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Complaint
This installation of a additional 200amp electrial box onto our 2100sqft home when not needed.
Not being "electrical smart", we hired Able Electric to add an additional breaker for the pool we were installing. The previous homeowners filled in the pool that they had here. There were wires in our attic still hooked to the existing breaker box. Able Electric removed these wires, at an additional cost to us, & said we still needed the additional amps. They installed a commercial grade, as the City of **** ******* affirmed, unnecessarily. Also, **** ******* Utilities confirmed this work should not have been done. Either Able Electric could have hooked the pool to the existing breaker box after the old pool wires were removed or added a much smaller box to the existing box. A commercial box with 2 new "weather heads" should have never been installed.
The work was already being done when we realized & was informed of what was going on. Then the $6200 bill, we were told, was way over priced. In the process of them being here & working approximately, off & on, for six (6) days, we lost one 42" television(due to them cutting off power) and one freezer of food (due to them not turning on a breaker after working on it). They also re-did several things after I said this was going to be reported to the Arkansas State Licensing Board. When we went to pay the bill, Able Electric only reduced the bill by approximately $380, which is very insufficient as to the damage they did to our home, inside & outside, & the loss of the television and food.
The City of*************,************* Utilities and two (2) of Able Electric's workers said this job should not have been done as it was. We feel we were "taken advantage of" and over charged by Able Electric for a job beginning July 15th & ending July 22nd that should have only been a 2-day at the most, which the smaller breaker box & a MUCH smaller fee.

Desired Settlement
I am not sure if we can get any of our money back. The (unnecessary) job has been done & paid for. We want unknowledgable, unsuspecting (before it's too late) people to be informed that Able Electric is taking advantage of people. That their practices are not ethical nor consumer "safe". Their own workers told us the job was "over done" & the price of the job was "jacked up" just to make money. Able Electric should be held accountable for this misjustice.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.