BBB Business Review

BBB Accredited Business since 10/01/2006

Cartridge World

Find a Location

Phone: (901) 767-4065Fax: (901) 767-40664717 Poplar Ave, MemphisTN 38117-4401 Send email to Cartridge World

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 10/01/2006

BBB has determined that Cartridge World meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB verifies that BBB Accredited Businesses have required competency licenses when they apply for or renew their accreditation and encourages you to re-verify them. BBB does not routinely check licensing requirements or status on non-accredited businesses and recommends that you do so.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Cartridge World's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Cartridge World

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
07/08/2014Problems with Product / Service | Read Complaint Details

Bought Ink Cartridge, was defective, would not replace.
Bought Ink cartridge, #****, on May 14th while on a visit to********, TN. Took home to Brownsville, Tennessee, 70 miles away, when I installed cartridge on May 24th, it would jam Printer. Put older cartridge back in printer and Printer functioned properly, as far as no jamming. Called Cartridge World, ****** Street location, where I bought it. Representative told me it was my printer until I explained replacing with old cartridge resolved the jamming issue.
I offered to Mail defective cartridge to him to be replaced, as I am 70 miles away. He said he would check with owner.
Representative called later and said they could not help.
I said, "Thank you."
On Friday, May 23rd, I left on Cartridge World's ******** site my experience.
A representative did respond saying that he had talked to store manager and the manager would call me shortly to help.
No one ever called me even though I furnished my phone number on the ******** site to make sure that information "Was Available".
Saturday, May 24th, still no response.
Filling out this report.

Desired Settlement
I would appreciate getting my printer working again by having a replacement cartridge that "Works".

Business Response
Mr **** reported to us that his cartridge would not work. We stated that we would be more than happy to replace the cartridge or refund his money. He stated that he wanted us to ship him another cartridge.We told Mr **** that we do not ship cartridges because of the possibility of leakage. We stated that the next time he was in *******, we would replace his cartridge.

Additional Information

BBB file opened: 01/09/2006Business started: 03/01/2005
Type of Entity


Incorporated: April 2005, TN

Contact Information
Principal: Mr. Michael Willis (Owner)
Business Category

Computers-Supplies & Parts, Ink Cartridge - Refill & Sales, Office Supplies

Products & Services

This company offers ink and laser toner cartridges and refills as well as an assortment of office supplies.

This company offers refilling of ink cartridges and remanufacturing of laser cartridges.

Alternate Business Names

Map & Directions

Map & Directions

Address for Cartridge World

4717 Poplar Ave

Memphis, TN 38117-4401

To | From


2 Locations

  • 1603 Union Ave 

    Memphis, TN 38104-3731(901) 721-6024

  • 4717 Poplar Ave 

    Memphis, TN 38117-4401(901) 767-4065
    Fax: (901) 767-4066

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in West Tennessee, North Mississippi & East Arkansas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Cartridge World is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on July 31, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Computers-Supplies & Parts


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.


Thank you for your feedback.

Help us improve by taking our survey.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.