BBB Business Review
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BBB Accredited Business since 03/01/2011
Fred Remmers Rug Cleaners
Phone: (901) 278-3704Fax: (901) 278-1566View Additional Phone Numbers2186 Central Ave, Memphis, TN 38104-5504 Send email to Fred Remmers Rug Cleanerswww.fredremmers.com
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Description
Over 132 years and four generations of experience, Fred Remmers Rug Cleaners carries on a tradition of Oriental rug cleaning and repairs. Throughout this time, they have earned an honorable reputation as one of the top eight rug cleaners in the country.
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BBB Accreditation
A BBB Accredited Business since 03/01/2011
BBB has determined that Fred Remmers Rug Cleaners meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
BBB verifies that BBB Accredited Businesses have required competency licenses when they apply for or renew their accreditation. BBB does not routinely check licensing requirements or status on non-accredited businesses and recommends that you do so.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Fred Remmers Rug Cleaners' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Problems with Product / Service | 3 |
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 3 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topContact Information
Principal: Ms. Deborah Jones (Office Manager)Business Category
Carpet Cleaners, Upholstery & Carpet Cleaning, Upholstery and Rug Cleaning, Upholsterers, Carpet & Rug Dyers, Mothproofing, Carpet & Rug Binding, Carpet & Rug Repair, Carpet & Rug Measuring
Products & Services
Rug Cleaning
Deodorizing
Stain Protection
Pads
Moth Proofing
Repairs
Hours of Operation
Mon: 08:00 AM to 04:30 PMTue: 08:00 AM to 04:30 PMWed: 08:00 AM to 04:30 PMThu: 08:00 AM to 04:30 PMFri: 08:00 AM to 04:30 PMSat: 09:00 AM to 04:30 PMIndustry Tips
Carpet and Rug CleanersCarpet Cleaning Services - How to Get Your Moneys Worth
LocationsX
1 Locations
-
2186 Central Ave
Memphis, TN 38104-5504(901) 278-3704
(877) 278-3704
(901) 278-3705
(901) 278-3706
(901) 278-3707Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in West Tennessee, North Mississippi & East Arkansas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Fred Remmers Rug Cleaners is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (877) 278-3704
- (901) 278-3705
- (901) 278-3706
- (901) 278-3707
Additional Fax Numbers
- (901) 278-3707
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Carpet Cleaners
Carpet and Rug CleanersCarpet Cleaning Services - How to Get Your Moneys Worth
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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