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          Collierville Chrysler Dodge Jeep Ram has 1 locations, listed below.

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            Business ProfileCollierville Chrysler Dodge Jeep Ram

            New Car Dealers
            BBB accredited business

            Contact Information

            393 S Byhalia Rd

            Collierville, TN 38017

            Get Directions
            Visit Website
            (901) 854-5337

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            Customer Reviews

            1.4/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            23 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/1/2013

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            393 S Byhalia Rd, Collierville, TN 38017
            BBB File Opened:
            4/24/2013
            Years in Business:
            11
            Business Started:
            1/7/2013
            Business Incorporated:
            1/17/2013
            Accredited Since:
            5/1/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Collierville 385 Motors, LLC
            Contact Information

            Customer Contact

            • Mr. Doug Wilson, President/Owner
            Additional Contact Information

            Fax Numbers

            • (901) 286-9019
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            23 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            2022 Dodge Charger was towed to dealership on Jan. 14, ****. When I called to notify staff, the service technician told me that they would not start working on the car until my scheduled appointment date of January 24, ****. Now that January 24th has come and gone, promise after promise is being made to call me back with an update. They're advising tht a certified service technician has to look at vehicle to repair. Every-other-day when I call for an update, they - *************************, GM, ****** (service advisor), or ****** (service advisor) - tell me that they will call back before the day ends to give an update. I visited the lot today, to pick up car and take to another dealership (car is still under warranty), and I'm told that technician has the car scheduled to review and I will be advised in a couple hours. This was at approx. 8:30 AM. It is now 4:35 PM and I've made several attempts to call and email with no response or call back.
            Read More
            Read 22 More Complaints

            Customer Reviews

            10 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Frank H

            03/28/2024

            Vehicle wasnt serviced properly! If you need to speak with managers, you must leave name and number! We left requested info Two weeks and counting to speak to a manager concerning the service their technician performed. Left feeling disrespected, horrible customer service/care!Unprofessional of the General managers not respond to a escalated complaint. Still waiting to hear from anyone! Paid for a service that left ppl carless due incomplete service! When you pay near 5k for vehicle repair, it shouldnt take two weeks with little to no communication!
            Read 9 More Customer Reviews

            Local BBB

            BBB of the Mid-South

            More Info on Local BBB

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