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          Cadillac of Memphis has 1 locations, listed below.

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            Business ProfileforCadillac of Memphis

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 10 Customer Reviews

            Customer Complaints

            23 complaints closed in last 3 years

            7 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/1/1986

            Years in Business: 50

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            5/7/1985
            Years in Business:
            50
            Business Started:
            3/26/1974
            Accredited Since:
            3/1/1986
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Landers Cadillac Of Memphis
            Business Management
            • Mr. Kent Richey, President
            • Mr. Bobby Cline, General Manager
            Contact Information

            Principal

            • Mr. Kent Richey, President

            Customer Contact

            • Mr. Kent Richey, President
            • Mr. Bobby Cline, General Manager
            Additional Contact Information

            Fax Numbers

            • (901) 685-7431
              Primary Fax
            • (901) 385-8429
              Other Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            23 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/31/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            At this point I just need someone to answer the phone, return a phone call, fix my vehicle and get my vehicle back. Doesnt matter who you call. They dont do anything. Worst service I have ever had. Would like phone number to contact President *********************** to resolve this matter and get my car back. Because of this experience I will never buy another Cadillac again.
            Read More

            Customer Reviews

            10 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Shimira G

            1 star

            10/10/2023

            This is company is horrible. Since they took over from Bud Davis, customer service has went down the drain. The service department horrible. From management to service advisers. You spend your money with but treat you like you don't. They have loaner cars but you only can get one if you're only using "factory" warranty, any other warranty doesn't count. I feel like if your customer car will be with you for a long period of time due to a part on back order and they warranty company is paying for your service, then you should get a loaner car. **************** should be fair across the board, if a customer is patronizing your business. You can't never reach any service advisor. The service manager is trash. The mechanics doesn't fix things properly. They miss diagnosis your car. They suppose to fix one thing and does something totally different or make matters worse because they don't know what the heck they are doing. Bud Davis would have NEVER. My warranty company paying Landers almost $14,000 to replace my motor, that has been in the shop going on 3 months with no date on when they will receive the motor. But I can't get a loaner car. When they sales drop across the board, don't look surprise. Customers has had enough of this toxic ssa company. I wish I could use a negative star. The company and the whole service department need to be thrown in the land field. Any customer that is spending money and they vehicle is going to be kept pass so many days and patronizing your business should be able to get a loaner car. It shouldn't be only if you have a factory warranty. A warranty is warranty when you get done. Ain't no factory warranty paying for no loaner car. Customers are NOT stupid with the terms or language you use to justify how you give out loaner cars. Everyone is spending money and patronizing this horrible establishment.

            Local BBB

            BBB of the Mid-South

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