BBB Business Review

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BBB Accredited Business since 07/01/1993

Firestone Complete Auto Care

Find a Location

Phone: (901) 754-0112Fax: (901) 754-8240View Additional Phone Numbers901 N Germantown Pkwy (District Office), CordovaTN 38018-6296 Send email to Firestone Complete Auto CareView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 07/01/1993

BBB has determined that Firestone Complete Auto Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB verifies that BBB Accredited Businesses have required competency licenses when they apply for or renew their accreditation and encourages you to re-verify them. BBB does not routinely check licensing requirements or status on non-accredited businesses and recommends that you do so.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Firestone Complete Auto Care's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 16 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

16 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service16
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 16

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Firestone Complete Auto Care

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 07/01/1993Business started: 01/01/1900
Business Management
Principal: Mr. Chad Archie (Area Manager)
Contact Information
Consumer Affairs 800-367-3872 Ms. Diane Austin (Manager/Southaven)Mr. Jeffrey Bungard (Manager/New Brunswick Rd.)Mr. Michael Burns (Manager/3507 Poplar Ave.)Mr. David Jolly (Manager/Austin Peay Hwy)Mr. Christopher Kosows (Manager/American Way)Mr. John Ladner (Manager/Madison)Mr. Jeff Masse (District Manager)Mr. D. Nabors (Manager/901 N Germantown)Mr. Larry R. Perdue (Director-Cons/Govt Relations)Mr. Nick Pucciarello (District Manager)Mr. Kenneth Randle (Manager/Park Avenue)Mr. Thomas Rawson (Manager/Summer Ave)Mr. Rob Reynolds (Manager/Collierville)Mr. Robert Rhodes (Manager/Jackson, TN)Mr. J. Roundtree (Manager/Thomas St)Mr. William Sidney (Manager/Jackson Ave)Mr. Ed Townes (Manager/Winchester)Mr. Donald Ward (Manager/Elvis Presley)
Business Category

Auto Repair Services, Tire Distributors & Manufacturers, Battery Supplies, Tire Retread & Repair, Mufflers & Exhaust Systems, Brake Shops, Auto Inspection Stations, Tire Dealers, Shock Absorbers, Battery Repairing & Rebuilding

Products & Services

According to information in BBB files, this company operates a chain of more than 1,800 company-owned automotive tire and service stores throughout the United States.

Alternate Business Names
Firestone Tire & Service, Expert Tire, Mark Morris Tire, GCR Tire Center

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.