Advanced Muffler did not repair my vehicle properly and then caused further damage to it while it was in their possession.
I thought I could let this go, but after researching and seeing that other customers have experienced the same problems I've had, I realize I cannot and should not let this go. Like the other customer complaints, I too have been billed for repeat maintenance issues that have never been resolved. I also incurred new damage to my vehicle that was caused by the employees at Advanced Muffler who do not know how to properly set an emergency brake.
The original maintenance issue with my truck is a check engine light. I have spent over $650.00 and have made 10+ trips back and forth to Advanced Muffler and it has never been fixed properly.
I paid for my most recent "repair" at the end of November 2014, and went back at least 6 times after that because the check engine light would illuminate again and again, sometimes within a few miles or minutes after I left Advanced Muffler.
It was on one of these most recent visits to Advanced Muffler that one of their mechanics used my emergency brake and pulled it so far out of its housing that now it will not fully recede properly. I reminded them several times that you do not pull on an emergency brake until it nearly comes out of its housing. (This should have been my first clue that these people do not know what they are doing.)
Now my emergency brake will not fully and properly recede, so the emergency brake light illuminates with every bump in the road, every time I accelerate, etc. -Along with the on-going and continuous illumination of my check engine light.
On yet another drive (and more wasted time) back to Advanced Muffler on December 9, I called them to let them know I was enroute, bringing my truck back AGAIN and that I wanted some resolution to this. I informed them that I did not intend to keep paying for repairs that never fix the problem. I was tired of the run-around and I wanted my check engine light and now also my emergency brake fixed. I spoke to *****, the manager, and he very rudely told me that they were "declining any further work on the truck" and that I needed to take it elsewhere. I've been paying to have my truck repaired, none of the issues have been resolved, and when I finally start to question everything that has transpired and demand an explanation and/or resolution, I am told to go elsewhere. How is that for customer service? Advanced Muffler will take your money -and when you finally catch on to the fact that your vehicle will never be fixed but they will keep taking your money- and you confront them about it, they will then decline you as a customer. How convenient for them.
I guess it's sometimes true that you get what you pay for, except in the case of Advanced Muffler. You just get to pay and get nothing in return. At Advanced Muffler, I paid and left with nothing repaired and incurred new damage (to my emergency brake) while they were in possession of my truck. CUSTOMERS BEWARE OF THIS BUSINESS!
At the very least, Advanced Muffler needs to pay for the repair of my emergency brake that they damaged, and the repairs need to be done at a reputable maintenence shop.
3619 Summer Ave.
Memphis TN, 38122
The check engine light on a vehicle is not a problem that you repair. It is
notifying the driver that there is a faulty part on the vehicle. Our first repair was
performed on November 5th, 2009. She was notified and it was noted on the
invoice that she also had a cracked manifold; which she repaired on December 4"
2009. These repairs fixed the problems and the check engine light went out.
Apparently the light reappeared in late 2014. Five years later. We scanned the
computer and cleared the light a few times while explaining that the light would
reappear until the problem was fixed. This was all done at no charge. The vehicle
needed a converter and 02 sensor. She elected to replace the sensor only. On the
last visit we were informed that she had a parking brake problem. The manager
personally handled the vehicle. The parking brake was never touched, and
chocked the wheels so the emergency brake was never needed. Enclosed are all
the invoices of any work performed.
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint has the same basis as the other customer complaints.
**Paying for repairs that do not fix the vehicle.
The check engine light was never properly fixed from the 2009 repairs, and that is not difficult to prove since their 2014 repairs left me with the same results: Expensive ********** bills and a check engine light that continues to illuminate minutes after I leave Advanced Muffler.
I gave them another chance to fix this on going problem in 2014, because I had already started this repair with them several years ago and thought they could finally get it resolved. They reset the light a few times and sent me on my way, as if somehow this would repair my truck. When this didn't fix the problem, they advised that I needed a ********** O2 sensor. I wasn't sure why they didn't suggest that at first (instead of just resetting the light) but I reluctantly paid for that repair in November 2014, feeling good about it as I drove away...only to have the light come on again by the time I got home. I returned again and again for more resetting of the check engine light. Of course, that never solved the problem. Advanced Muffler then suggested that I replace the converter. The converter was NEVER mentioned at the time they mentioned and replaced the ********** O2 sensor. I would have never elected to just repair the ********** O2 sensor and not the converter had they been mentioned together. Why would a highly educated person like myself only make a partial repair and then expect my vehicle to be fixed? I wouldn't...and the fact that Advanced Muffler states that I "elected to replace the sensor only" unfortunately confirms my suspicions that they are a dishonest business. Maybe they thought I'd continue to pay for bogus repairs and not question anything.
They are also dishonest about the fact that they damaged my emergency brake. They absolutely did.
As aforementioned in my original complaint, when I started asking intelligent questions and expecting reasonable explanations for repairs that have never actually fixed anything is when I was told by the manager (*****) to not come back. Notice they did not address this inappropriateness this in their response.
Advanced Muffler couldn't explain their repairs or the fact that I keep paying for repair bills that never actually fix anything, so they told me to not return to their shop. That alone speaks volumes about their lack of morale ethics, suggests dishonest business practices and demonstrates downright shady behavior.