Investigations Process

Do you have information about a deceptive business practice in British Columbia (excluding Vancouver Island)?

Tell us about it. Help Better Business Bureau investigate and warn others by reporting what you know to

Please provide as much information as necessary to understand the scope of the problem. We may contact you with additional questions.

Due to the high volume of information, we may be unable to reply directly to every submission.

PLEASE NOTE: If you are a consumer requesting the BBB’s help in resolving a dispute with a company, please use our complaint form. Tips sent to are not treated as formal complaints against a business.

Concerned about an Advertisement?

If your concern is about a specific advertisement, please review information about our Advertising Review Department which specifically addresses deceptive advertising by clicking here.