BBB offers tips to help ensure a trouble-free Mother's Day gift experience
Vancouver, BC - With Mother's Day just around the corner, BBB is giving doting children of all ages some last minute tips to make sure you - and mom - have a great Mother's Day experience.
In the last 12 months, consumers have filed 58 complaints against florists, and jewelers.
Danielle Primrose, president and CEO of BBB Serving Mainland BC, says it is crucial to make smart buying decisions rather than hasty or emotional ones. "When we get caught up in the last minute hunt to find the perfect gift, we might ignore good judment and overlook the fine print or other important details of a potential illegitimate or unsuitable offer," she says.
BBB recommends the following tips when shopping for Mother's Day:
- Research first. Check out the business's BBB Business Review to history of complaints and additional details. Ask friends and family which florist, jeweler or retailer they recommend.
- Visit the business. This way consumers can determine the quality and reputation of the business. If you can't check out the business in person, call the business to verify their location and contact information.
- Ask about guarantees and special offers. Request a written receipt for the order and ask about the business's refund policy if the delivery is late, never arrives or is in bad condition. Inquire about special terms and conditions, extra costs and other fine print that may affect the price.
- Make secure online purchases. Check to see if the payment page URL reads as https, not http, indicating the site is secure. Never enter your personal information in a pop-up screen.
- Allow time for shipping and delivery. Ask about delivery time to ensure your purchase arrives on time. If you order ahead of time, delivery and other charges will be less than last-minute or overnight shipping.
- Have a back-up plan. Make sure you understand the store's offer. Find out how customer complaints are handled and what recourse you will have if the arrangement is not satisfactory. It's best to use a credit card when ordering online, because you can dispute charges if the item isn't delivered.
- Make sure the business knows how to reach you. Delivery instructions may need to be confirmed. Make sure the business has your contact information to help make sure your mom gets what you expect.
For media inquiries, contact:
Simone Lis, Vice President
Better Business Bureau