Arbitration is generally necessary only when mediation is not successful. In arbitration, you and your customer permit a neutral third person, the arbitrator, to make a binding decision that will end the dispute. The process offers the following advantages:
1. Hearing procedures are informal, so legal representation is generally not necessary or desired.
2. Arbitrators allow the parties to submit any relevant evidence in the proceedings.
3. The proceedings and arbitrator's decision are confidential.
4. Arbitration is far less expensive and more expedient than taking the matter to court.
5. The arbitrator's decision is a final resolution of the dispute. HOW DOES THE PROCESS WORK? You sign an agreement that defines your commitment to arbitrate. This agreement states in writing each party's position and the remedies each is seeking. The Agreement to Arbitrate will not include claims or remedies sought that go beyond the limits of your pre-defined program, unless you both specifically agree in writing to arbitrate additional matters. The arbitration hearing is informal and is conducted in accordance with the BBB Rules of Arbitration. At the hearing, the arbitrator will ask to hear all evidence believed to be relevant.