UPDATE: Malicious Complaint Email Claiming It’s From BBB

August 21, 2012

A new scam using the BBB name popped up this morning, and has been received by consumers and businesses across the U.S. and Canada…including many BBB offices!
This is a phishing email that has a dangerous hyperlink contained within the email.

Legitimate complaints from the Better Business Bureau of Mainland BC will have local contacts from our BBB in British Columbia. You will see in the email signature a BBB employee name along with an email with name@mbc.bbb.org. There is a 604 phone number in the email. Additionally, the complaint link that appears to be that of BBB in New York. However, if you hover your mouse over the web address (the part that begins with http), you can see that the real address is not BBB at all. DO NOT CLICK ON THE LINK! The link actually takes you to a rogue website that downloads a Trojan virus on your computer. For the latest updates visit our scam email page on the BBB website: www.mbc.bbb.org

BBB is working with a professional deactivation service to take down the websites that are spreading the malware, and we have reported the incident to the FBI and other law enforcement agencies. Consumers are urged to delete suspicious emails and keep their anti-virus software up-to-date at all times.

Should you receive such an email do the following:

1. Disregard its message.

2. Report the email by forwarding it to phishing@council.bbb.org. In some cases you may get a bounceback message when forwarding to this email. Please disregard the bounceback email as all emails are being received.

3. Delete the email after forwarding.

4. Due to the virulent nature of the email run a virus scan if you have clicked on the link within the email.

This new email has been reported to BBB Deactivation team and we will have further information on the update as it becomes available. Thank you for your cooperation and patience with this matter.

BBB scam email: Dated August 21, 2012

The latest version of the email does not have a signature of the Better Business Bureau, but does have a link that looks like it is from the BBB. Hovering over the link will show that it is not from the BBB.

August 21, 2012

RE: Case# 0575501: Kurt Fletcher

Dear Company:

As you are aware, the Better Business Bureau contacted you regarding the above-named complainant, seeking a response to this complaint. Your position is available online.

The following URL (website address) below will take you directly to this complaint and you will be able to view the response directly on our website:


The complainant has been notified of your response.

The BBB believes that your response adequately addresses the disputed issues and/or has exhibited a good faith effort to resolve the complaint. The complaint will close as "Administratively Judged Resolved" and our records will be updated.

If you fail to honor your agreement or if the consumer has information that disputes the accuracy of your firm's response, we will notify your office with substantiation to support the consumer's position and the case will be re-opened. Cases will not be re-opened without documentation or good cause.

The BBB appreciates this opportunity to serve you. Dispute Resolution Department.


BBB scam email: Dated July 31, 2012

The newest variations of the scam email state that your company has a complaint and is seeking your response.


Latest BBB scam email: Dated March 28, 2012

The newest variations of the scam email state that there has been "unauthorized bank transfers to your company account" in the subject heading. Better Business Bureau has not authored these emails and information stored on the BBB system is safe and protected. Here are PDF examples of the latest scam. LINK   

BBB scam email: Dated February 27, 2012  
In this email, it states in the subject that "Your company is accused of supporting illegal business." This is not an email from the BBB but another variation of the BBB phishing email.

Example images of BBB Scam Email:

Example images of legitimate BBB complaint emails:
Remember to contact us directly to see if you have a complaint: 604-682-2711. Do NOT click on any links in an email unless you are certain of its origin.