Activity Books Not Going To Delta Hospital Kids As Promised

March 23, 2009

Better Business Bureau and Delta Hospital Foundation would like to warn the community about misleading advertising concerning an activity book that is in the Lower Mainland area.

A local company reported receiving an invoice from the "Healing Hands Busy Book" claiming to be affiliated with the Delta Hospital.

The letter stated that it was "a reminder to follow on your order of 10 copies of the Healing Hands busy book to be sent to the children at Delta Hospital."

“Neither Delta Hospital nor the Foundation has any affiliation with this organization and we’ve had no contact with them,” said Teresa Cooper, Executive Director, Delta Hospital Foundation. “We greatly respect the rights and privacy of our donors and do not share donor information. Any contact our local businesses have received from this third party on behalf of Delta Hospital is not legitimate and we sincerely hope has not been acted upon.”

DPS Activity Publishing, Ltd, which does business under the name "Healing Hands Busy Book", is for-profit company operating out of Alberta. They are not a charity and do not have charitable status with the Canada Revenue Agency. They solicit small businesses asking them for financial support through sponsorship of an activity book. They claim the books will reach sick children in area hospitals.

“We consider it a serious issue when a company is sending out invoices that appear to be connected to sick children in a hospital,” said Lynda Pasacreta, BBB President and CEO. “Not only are the children not benefiting, neither is the hospital. This company is misleading consumers in their advertising and it is not the first time.”

In 2003, the U.S. Federal Trade Commission won an injunction against DPS Activity Publishing Ltd, an Edmonton-based company that was marketing the Healing Hands, Busy Books scam.

Here are some tips when considering a donation:

· Donate to the appropriate organization. Legitimate donations to help the children in the Delta Hospital can be made by contacting the Foundation and making a donation to the Paediatrics Unit.

  • When in doubt, check it out. When an unfamiliar organization asks you for a donation, don’t give without gathering details about the charity, the nature of its programs and its use of funds. Visit the Canadian Revenue Agency at for a list of registered charities in Canada. To search for licensed third-party telemarketers in BC who are making calls on behalf of legitimate charities, please visit the Business Practices & Consumer Protection Authority website at

  • Think before you give. If you are solicited at the mall or on the street, take a minute or two to “think.” Ask for the charity’s name and address. Get full identification from the solicitor and review it carefully. Ask to see written information on the charity’s programs and finances.

  • Watch out for cases of mistaken identity. With about 9000 registered charities in B.C. alone, it’s not surprising that some charity names sound alike. Be careful that the one soliciting you is the one you have in mind.

  • Don’t accept vague claims. If something is being sold to benefit a charity, be wary of vague statements such as “all proceeds go to charity” or “your purchase will benefit a charity.” Look for a disclosure that indicates the actual or estimated amount of the purchase price that the charity will receive to fund its programs.

Learn more about giving to charities by visiting us at