Vehicle Defect Help

  
     
CAMVAP is a cross-Canada program that you can use to resolve disputes with a manufacturer about defects in your vehicle’s assembly or materials, or how the manufacturer is applying or administering its new vehicle warranty. Disputes are resolved through binding arbitration.

What is CAMVAP?

CAMVAP covers alleged defects with most domestic and imported passenger cars, light trucks, sport utility vehicles, vans and multi-purpose passenger vehicles purchased or leased in Canada, as long as the vehicle is the current model or one of four previous model years.

Better Business Bureau serving Mainland British Columbia is the provincial administrator for CAMVAP. Our regional office can reached at: 

Better Business Bureau serving Mainland British Columbia - CAMVAP
788 Beatty Street, Suite 404, Vancouver BC V6B 2M1
Tel: 1-800-207-0685 or Vancouver area 604-682-6280 – Fax: 604-681-1544
e-mail: camvap@mbc.bbb.org

What is binding arbitration?

Binding arbitration means that you and the manufacturer agree to accept the decision of an impartial person called an arbitrator who listens to presentations from each of you at a hearing and makes a decision based on those presentations.

If you make a convincing presentation and a CAMVAP arbitrator rules in your favour, the arbitrator can order the manufacturer to repair or Buy-back your vehicle. On the other hand, if the manufacturer’s presentation is more convincing than yours the arbitrator will dismiss your claim.

The arbitrator’s written decision is called an Award. Once the arbitrator gives an Award, the case is over. Neither you nor the manufacturer can appeal the decision and both of you must do what is necessary to carry out the arbitrator’s decision.

The arbitrator’s mandate and the arbitration procedure are spelled out in CAMVAP’s Agreement for Arbitration is available at www.camvap.ca or from the Provincial Administrator.