Exclusively Canada Ltd

Find out more about this business:

BBB Accreditation BBB Rating Business Contact and Profile Business Management Additional Locations and Phone Numbers Licensing Customer Complaint History	Government Actions Advertising Review Out of Business Industry Tips BBB Copyright and Reporting Policy
Note: It appears that this business is no longer in business. Details

BBB Accreditation

BBB Rating

Based on BBB files, this business has a BBB Rating of NR .

• This business has no rating because it is out of business.

Click here for an explanation of BBB Ratings

Business Management

Additional company management personnel include:

Shannon Wilkinson - Vice President Marketing

Additional Locations and Phone Numbers

Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Consumer Protection BC
PO Box 9244
Victoria, BC V8W 9J2
(888) 564-9963
www.bpcpa.ca

Customer Complaint History

BBB processed a total of 0 complaints about this company in the last 36 months, our standard reporting period.

Government Actions

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

Out of Business

According to information in BBB files, this company is no longer in business. If you have an unresolved dispute with this company you may wish to seek legal advice.

As of September 18, 2009: Consumer Protection BC has advised this BBB that: "Consumer Protection BC is advising consumers and travel agencies that Exclusively Canada has ceased operations, effective immediately. The agency's travel licence has been suspended by Consumer Protection BC pending further investigation.

In British Columbia, travel agencies and wholesalers are required to be licensed with Consumer Protection BC. We recommend that consumers and travel agencies confirm their upcoming travel arrangements that were booked through Exclusively Canada Ltd.

If consumers have booked their travel through a travel agency, Consumer Protection BC recommends pursuing the following avenues to inquire into obtaining refunds:

1. If the trip was booked through a travel agent other than Exclusively Canada Ltd., ask them for assistance or to request a refund.
2. If they purchased travel services with a credit card, call or write to find out if the charges can be reversed.
3. If they have purchased insurance, contact the carrier to confirm the coverage.

If all of these options have been exhausted, the consumer may be eligible to claim under the Travel Assurance Fund (TAF). The TAF is a fund of last resort which offers compensation to consumers who have booked travel through a BC licensed travel agent but did not receive their travel services.

The BC Travel Assurance Fund, under the Business Practices and Consumer Protection Act and the BC Travel Industry Regulation, protects both consumers and travel agents licensed in British Columbia in their transactions. The Travel Assurance Fund (TAF) is a fund of last resort that compensates consumers who did not receive the travel services they purchased. Please note that the TAF doesn't cover all situations, including the cost of alternate travel arrangements, gift certificates, unused credits, nor will it top up insurance payments. Consumers have up to six months from the date they did not receive the travel services to make a claim to the TAF. If your claim meets the eligible criteria, we may be able to help.

Please call our Inquiry Centre toll free at 1-888-564-9963 or visit our website at www.consumerprotectionbc.ca for more information about the Travel Assurance Fund and for a list of licensed BC travel agencies and wholesalers.

Consumer Protection BC is a not-for-profit corporation that was created to strengthen consumer protection in BC and enforce consumer protection laws. We balance the interests of all parties to promote a marketplace that is fair for both BC consumers and businesses. We license collection services, cemetery and funeral services, motion picture theatres, distributors, and video retailers, telemarketing services, travel services and home inspectors."

Industry Tips

Out Of Business

Consumers, suppliers and employees may encounter a situation where the company they are dealing with ceases operating. Employees should contact the Employment Standards Branch at 1 800 663-3316. For consumers, transactions may include a prepayment, a deposit or a consignment of goods; other dealings may include attempting to return a product or reclaim an item being repaired. Suppliers may be facing a situation where they are owed money for services rendered.

If you are dealing with a company that appears to be out of business, you may wish to take the following steps to contact the business owner:

- visit the last known address of the business; if it is in receivership, or they have filed for bankruptcy, there should be a notice posted with information providing the details

- ask neighbouring firms if they know the operating status of the business or how to contact the owner

- contact the landlord or property manager for contact information for the business owner

- check with the city license department to see if they have any updated information about the business status. If this is a limited company check with the Corporate Registry www.fin.gov.bc.ca/registries for the registered and records office of the company. There is a fee for this service.

- if the business is a limited company, send a registered letter; it may be forwarded to the owner. Request a return receipt which shows the name and address of the person to whom the letter is delivered.

- If you paid by cheque, examine the back of the cancelled cheque to see where it was deposited. Contact that bank to find out if the business maintains an active account, and ask them for the location of the business and its principals. If they refuse to tell you, take the cheque to your own bank and ask for assistance. If paid by credit card, try contacting the credit card company for this information

- contact the Office of the Superintendent of Bankruptcy at www.osb-bsf.ic.gc.ca or call (613) 941-2863 or fax 1(613) 941-9490 to do an insolvency search for an $8 fee. If they have filed bankruptcy, contact the trustee and inquire about having your name added to the list of creditors

Once the owner has been located, call or write explaining your problem and request their assistance.

If the business cannot be contacted and they have not filed for bankruptcy, consider contacting a lawyer or filing in small claims court.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Reliability Report.

ID: 1186895
Report as of November 22, 2009 12:18
Copyright^© 2009 Better Business Bureau