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This Business is not BBB Accredited

Cannetic Travel Ltd

Find a Location

Phone: (604) 279-0066Fax: (604) 231-0382View Additional Phone Numbers120 11760 Voyageur Way, RichmondBC V6X 3G9

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BBB Accreditation

Cannetic Travel Ltd is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Cannetic Travel Ltd's rating include:

  • Failure to respond to one complaint filed against business.

Factors that raised Cannetic Travel Ltd's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Problems with Product / Service1
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)BBB Closure Definitions
07/28/2012Problems with Product / Service
05/04/2012Advertising / Sales Issues
02/13/2014Advertising / Sales Issues

Industry Comparison| Chart

Travel Agencies, Travel Services, Travel Tours

Additional Information

BBB file opened: 06/11/2009Business started: 09/05/1996

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Consumer Protection BC
PO Box 9244
Victoria, BCV8W 9J2
(888) 564-9963

Type of Entity

Limited Liability Corporation

Contact Information
Principal: David Liu Vivian Cao (Former) Sophia Li (Manager) Yin Wan Suen (President) Zhen Hao Yin (Director) Alex Young (Manager) Elaine Yuen (Manager) Effie Zhong (Manager) Kelly Zuo (Manager)
Business Category

Travel Agencies, Travel Services, Travel Tours

Map & Directions

Map & Directions

Address for Cannetic Travel Ltd

120 11760 Voyageur Way

Richmond, BC V6X 3G9

To | From


4 Locations

  • 36B 4429 Kingsway 

    Burnaby, BC V5H 2A1(604) 431-6500

  • 23 1161 The High St 

    Coquitlam, BC V3B 7W3(604) 472-9200

  • 120 11760 Voyageur Way 

    Richmond, BC V6X 3G9(888) 279-9902
    (604) 279-0066
    (877) 665-6688

  • 2268 W 41 Ave 

    Vancouver, BC V6M 1Z8(604) 569-2828

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Lower Mainland, Thompson - Okanagan, Northern, Central and Southern Interior BC, and the Yukon.. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Cannetic Travel Ltd is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (877) 665-6688
  • (888) 279-9902

Additional Fax Numbers

  • (604) 431-6550

Additional Email Addresses


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on March 4, 2014. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Travel Agencies


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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