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      Country
          Country

          Find a Location

          Maple Leaf Self Storage Inc. has 12 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Maple Leaf Self Storage Inc.

              17th Floor, 900 West Georgia St Vancouver, BC V6C 2W6

              BBB Accredited Business
            • Maple Leaf Self Storage Inc.

              77 Fawcett Rd. Coquitlam, BC V3K 6V2

              BBB Accredited Business
            • Maple Leaf Self Storage Inc.

              250 Taylor Way West Vancouver, BC V7T 2Z4

              BBB Accredited Business
            • Maple Leaf Self Storage Inc.

              33 Commercial Drive Vancouver, BC V5L 0A2

              BBB Accredited Business
            • Maple Leaf Self Storage Inc.

              1599 Coast Meridian Rd (South) Port Coquitlam, BC V3C 6R7

              BBB Accredited Business

            Business ProfileforMaple Leaf Self Storage Inc.

            Storage Units
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            3.67/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/1/1981

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

             Short-term or long-term self storage solutions

            Business Details

            This is a multi-location business.

            Find a Location

            Maple Leaf Self Storage Inc. has 12 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Maple Leaf Self Storage Inc.

                17th Floor, 900 West Georgia St Vancouver, BC V6C 2W6

                BBB Accredited Business
              • Maple Leaf Self Storage Inc.

                77 Fawcett Rd. Coquitlam, BC V3K 6V2

                BBB Accredited Business
              • Maple Leaf Self Storage Inc.

                250 Taylor Way West Vancouver, BC V7T 2Z4

                BBB Accredited Business
              • Maple Leaf Self Storage Inc.

                33 Commercial Drive Vancouver, BC V5L 0A2

                BBB Accredited Business
              • Maple Leaf Self Storage Inc.

                1599 Coast Meridian Rd (South) Port Coquitlam, BC V3C 6R7

                BBB Accredited Business
              BBB File Opened:
              1/10/1981
              Years in Business:
              45
              Business Started:
              1/1/1979
              Business Started Locally:
              1/1/1979
              Business Incorporated:
              28/8/1987
              Accredited Since:
              1/1/1981
              Type of Entity:
              Corporation
              Alternate Business Name
              • Maple Leaf Storage
              Hours of Operation

              Primary

              M:
              8:30 AM - 5:00 PM
              T:
              8:30 AM - 5:00 PM
              W:
              8:30 AM - 5:00 PM
              Th:
              8:30 AM - 5:00 PM
              F:
              8:30 AM - 5:00 PM
              Business Management
              • Tracy McEvoy, Director
              • Chris Wasney, Store Manager
              • Diane Dawson, Store Manager
              • Sherry Carter, Store Manager
              • Mansoor Lalji, Vice President/Director
              • Aminmohamed Lalji, President/Director
              • Megan Gardiner, Marketing Manager
              • Clint Lawlor, Store Manager
              • Ms. Julie Kwan, Senior Manager
              Contact Information

              Principal

              • Tracy McEvoy, Director
              • Aminmohamed Lalji, President/Director

              Customer Contact

              • Tracy McEvoy, Director
              • Megan Gardiner, Marketing Manager
              • Ms. Julie Kwan, Senior Manager
              Additional Contact Information

              Fax Numbers

              • (604) 925-2739
                Primary Fax
              • (604) 526-4165
                Other Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Renting a storage unit

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              20/10/2023

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              I rent a unit from maple leaf self storage. Month later I’m hospitalized *** ** ***** *******. Thinking my bills be paid. I get out hospital and get a call from them stating it’s going auction. So work out a time line with them to pay. So it didn’t go to auction. My money’s end up coming late . Which I stayed in contact with maple. On Oct. 18 I talked to the guy I been talking to for the last month. He told me they talked to head office and came out with a discount amount. Which was no interest and no late payments and no rental charge for October. So now I’m having issues on where to put storage because there policy states after late payments you have to move out. So on Oct. 20 I called maple on the last date I can pay. They say Oct.21 and for this amount. Well ends up they are charging for everything. And manager is denying that he said to me on reducing price. And he’s on days off for two days. Which puts it one day after deadline. They tell me you can talk to him on Sunday but I have to pay on Saturday. They tell me also they sent out a registered mail to address they have. But I informed them that I was ******** since august. So no way I could get the mail that I would never get. So now I don’t have my belongings and they expect me to have another $500 to what they said to me. I pay it but leaving me nothing to move the storage and store elsewhere. I have one day to come up with another $500 to there **** true.
              Read More

              Customer Reviews

              3 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              M. N.

              12/12/2023

              MLSS Sunridge, Calgary (they) failed to indicate their restrictive payment options at the commencement of our lease -- indeed, section 5 of our lease agreement suggested that they accepted cheques. They didn't; they also didn't accept payment over the phone by credit card, unlike every other business I know of -- a universally accepted payment option. I found this out a month after spending time, energy, and money moving my property into space #****. I don't believe they had the legal right to dictate their restrictive payment terms outside of our lease agreement -- it violated section 5 of our agreement. Their only remote payment option was through their website, which was risky because it's hack-able. For instance, it's not safe using public WiFi, or trying to pay without a virtual private network (VPN) on one's laptop. Every website and database is hack-able -- it's in the news every week. Out of courtesy, I came into their office once a month to pay directly with my credit card -- their only other "acceptable" option. While both parties had the right of termination under section 6 of our lease, I believe they were being ******** -- acting in bad faith -- in terminating our lease, resulting in more unnecessary moving costs and wasting of my time and energy. Had I not challenged them on their restrictive payment options, imposed outside of our lease agreement, I believe I would still be a tenant of MLSS. In my view, this was unprofessional, ******** conduct, and I expect reimbursement for moving costs. It cost me five billable moving hours totaling slightly over one thousand dollars for this unnecessary move. I believe my position is fair and reasonable.

              Maple Leaf Self Storage Inc. Response

              19/12/2023

              Hello *******,We accept payment using methods that are the most secure for both our tenants and our company. We do not allow payments over the phone as there is no way to verify that the payment is authorized. We offer secured payment through an online portal and an autopayment option for those who dont want to pay in person. Our options for payment are clearly outlined at the time of completing the rental agreement as are our policies regarding late fees. The terms for late fees are clearly outlined in section 5 of the lease, which you initialed indicating that you agreed to these terms. Your lease was terminated in accordance with the lease document. The decision to terminate your lease was not punitive, but due to your consistent late payments. It was your choices not to make your payments on time that have led to the end of your rental with us. We will not be reimbursing any charges or covering your moving costs.

              Customer Response

              21/12/2023

              MLSS, Sunridge, Calgary (you): Your comment is ************ and ************* the facts. Under our lease agreement, accepted payment methods, as you have arbitrarily defined it, was not clearly defined -- indeed Section 5 clearly indicates that you accept cheques. You clearly ******** this section. You ***** **** *** ***** ***** ** dictate these restrictive and unsecure payment methods without my consent, outside of our lease. It is a ********* to say that your payment options were "clearly outlined at the time of completing the rental agreement." *** **** -- it's not in the lease. It is also a ********* that I made consistent late payments -- I had a three day window to pay my rent every month as outlined in Section 5, and I met that window every time that I was in town. No late fees mean I wasn't late. That's now two *********s. When I was out of town once, you refused my payment over the phone -- *** *** *** **** **** ***** ***** ***** *** ***** -- and escalated me into a ********** default. Your belligerence, disregard for our lease, timeline, and email trail paint a ********** picture of the ******** action you took to evict me without just cause. You ********* the facts, which is also ********. I expect full reimbursement for moving expenses by January 15. You are legally ******* -- your position is weak, and ************* the facts of our lease agreement. * ******* *** **** ** * ******* ****** * **** ********

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