BBB Business Review

This Business is not BBB Accredited

Lunapads International

Phone: (604) 681-9953Fax: (888) 841-6321View Additional Phone Numbers3433 Commercial St, VancouverBC V5N 4E8 Send email to Lunapads International

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Lunapads International is a women-owned business based in Vancouver, Canada. Our mission is to help women have healthier and more positive experiences of their menstrual cycles, and by extension, their bodies overall.

BBB Accreditation

Lunapads International is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Lunapads International include:

  • Length of time business has been operating.
  • No complaints filed with BBB.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Lunapads International

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Industry Comparison| Chart

Sanitary Napkins, Underwear-Wholesale & Manufacturers

Additional Information

BBB file opened: 10/11/2008Business started: 12/12/2000
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Suzanne Siemens (Vice President)Customer Contact: Christa Trueman (Customer Service Manager) Madeline Shaw (President) Duncan Shaw (Director)
Business Category

Sanitary Napkins, Underwear-Wholesale & Manufacturers

Products & Services

This company is a manufacturer and retailer of washable cloth menstrual pads and organic cotton padded underwear.

Hours of Operation
Mon: 09:30 AM to 05:30 PMTue: 09:30 AM to 05:30 PMWed: 09:30 AM to 05:30 PMThu: 09:30 AM to 05:30 PMFri: 09:30 AM to 05:30 PM
Refund and Exchange Policy

Please refer to our Customer Satisfaction Policy before returning products to us for exchange or refund, and include a completed copy of our Product Return Form with every return you wish to make. Items mailed back without a form may take additional time to be processed.

When returning products, please send them via regular mail: surface/ground rate (we will not accept returns by courier) to Lunapads at 3433 Commercial Street, Vancouver BC, V5N 4E8.

Original shipping charges are non-refundable. Refunds or credit for mailing costs associated with returns and exchanges are not made unless it is as a result of our error (i.e. we sent you the wrong product/not what you ordered or defective merchandise). As stated in our Customer Satisfaction Policy, we do not honor returns or refunds on Clearance items or The DivaCup.

If you are returning products from outside of Canada, please complete customs stickers or documents as follows: "Goods returning to Canada - $0 value." Please do not indicate a dollar value as we will be erroneously charged tax by Canada customs.

If you have any questions about the status or eligibility of your return or exchange, please email us at

Alternate Business Names
Lunapads International Products Ltd.

Map & Directions

Map & Directions

Address for Lunapads International

3433 Commercial St

Vancouver, BC V5N 4E8

To | From


1 Locations

  • 3433 Commercial St 

    Vancouver, BC V5N 4E8(604) 681-9953
    (888) 590-2299
    Fax: (888) 841-6321

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Lower Mainland, Thompson - Okanagan, Northern, Central and Southern Interior BC, and the Yukon.. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Lunapads International is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (888) 590-2299

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on March 4, 2014. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Sanitary Napkins


What is BBB Advertising Review?

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.