BBB Accredited Business since 28/11/2008
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Lunapads International is a women-owned business based in Vancouver, Canada. Our mission is to help women have healthier and more positive experiences of their menstrual cycles, and by extension, their bodies overall.
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A BBB Accredited Business since 28/11/2008
BBB has determined that Lunapads International meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Lunapads International's rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
Customer Complaints Summary
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|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Lunapads International
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|Total Customer Reviews||0 Customer Reviews|
Type of Entity
Limited Liability Corporation
Contact InformationPrincipal: Suzanne Siemens (Vice President)Customer Contact: Christa Trueman (Customer Service Manager) Madeline Shaw (President) Duncan Shaw (Director)
Sanitary Napkins, Underwear-Wholesale & Manufacturers
Products & Services
This company is a manufacturer and retailer of washable cloth menstrual pads and organic cotton padded underwear.
Hours of OperationMon: 09:30 AM to 05:30 PMTue: 09:30 AM to 05:30 PMWed: 09:30 AM to 05:30 PMThu: 09:30 AM to 05:30 PMFri: 09:30 AM to 05:30 PM
Refund and Exchange Policy
Please refer to our Customer Satisfaction Policy before returning products to us for exchange or refund, and include a completed copy of our Product Return Form with every return you wish to make. Items mailed back without a form may take additional time to be processed.
When returning products, please send them via regular mail: surface/ground rate (we will not accept returns by courier) to Lunapads at 3433 Commercial Street, Vancouver BC, V5N 4E8.
Original shipping charges are non-refundable. Refunds or credit for mailing costs associated with returns and exchanges are not made unless it is as a result of our error (i.e. we sent you the wrong product/not what you ordered or defective merchandise). As stated in our Customer Satisfaction Policy, we do not honor returns or refunds on Clearance items or The DivaCup.
If you are returning products from outside of Canada, please complete customs stickers or documents as follows: "Goods returning to Canada - $0 value." Please do not indicate a dollar value as we will be erroneously charged tax by Canada customs.
If you have any questions about the status or eligibility of your return or exchange, please email us at email@example.com.