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Consumer Complaints

BBB Accredited Business since 31/10/2006

Super Strong Roofing Ltd.

Phone: (604) 596-6263Fax: (604) 501-6219

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
01/04/2016Guarantee / Warranty Issues | Read Complaint Details
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Complaint
Superstrong Roofing replaced my entire roof in April 2011. On or about October **, 2015, during a heavy rainfall, my roof leaked. In the exact spot which had resulted in the entire roof being replaced back in 2011. I called Superstrong Nov **, 2015, and the first thing he said is that he had never done any work at my house at all. I told him I had a receipt, and then he said he would take care of it; I spoke to the owner, ****, and also his ***, *****. They asked that I send them a copy of the receipt. I emailed the receipt to the email address provided, but they said not received (*****************************************************). Spoke to *****, and finally he said email rec'd and will fix the roof. Followed-up with several emails and telephone calls - each time they said they would attend to the repairs. The final straw: arranged for them to come on Nov **. I took the day off work - sent them reminder emails; also called on morning of Nov **, and spoke to ***** - said he would come, but did not.

Desired Settlement
I want them to honor the warranty and fix my roof. It should not be leaking. They did the work only 4 years ago, and already leaking.

Business Response
I have been out of town for past few weeks and just got back so we will be replying to this matter asap thank you for understanding if you have any questions you may call me at ************ thank you.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I will wait until my roof is repaired under the warranty before I accept the response. Thank you.

Final Consumer Response
Superstrong Roofing attended the premises today, Dec **, 2015, and inspected the roof. I am satisfied. Please close the complaint.

02/16/2016Problems with Product / Service

Industry Comparison| Chart

Roofing Contractors, Contractor - Flat Roof, Roof Cleaning & Stain Removal, Roofing Service Consultants, Contractor - Tile Roofing, Contractor - Metal Roofing, Commercial Roofing, Roofs-Treatment & Maintenance, Contractor - Concrete

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.