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Crown Roofing & Drainage Commercial Division Ltd

Phone: (604) 327-3086Fax: (604) 327-3017View Additional Phone Numbers201 11655 Eburne Way, RichmondBC V6V 2M1 Send email to Crown Roofing & Drainage Commercial Division LtdView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 01/01/1965

BBB has determined that Crown Roofing & Drainage Commercial Division Ltd meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Crown Roofing & Drainage Commercial Division Ltd's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues2
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 3

Additional Complaint Information

As of November 20, 2013: BBB has been advised that in 2006, Crown Roofing and Drainage Ltd split intro three distinct and separately operated companies.

Crown Roofing and Drainage Commercial Division Ltd, Crown Roofing and Drainage Residential Division Ltd and, Crown Roofing & Drainage Architectural Sheet Metal and Cladding Division Limited.

Crown Roofing and Drainage Commercial Division Ltd maintains the existing warranties of customers from Crown Roofing & Drainage and before the creation of these companies.

BBB Business Reviews are available at:

Crown Roofing and Drainage Residential Division Ltd

http://www.bbb.org/mbc/business-reviews/roofing-contractors/crown-roofing-and-drainage-residential-division-ltd-in-richmond-bc-1272492?isbureau=Y&language=1

Crown Roofing & Drainage Architectural Sheet Metal and Cladding Division Limited

http://www.bbb.org/mbc/business-reviews/roofing-contractors/crown-roofing-and-drainage-architectural-sheet-metal-and-cladding-division-limited-in-richmond-bc-1272516?isbureau=Y&language=1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)BBB Closure Definitions
11/19/2012Problems with Product / Service
08/06/2014Guarantee / Warranty Issues | Read Complaint Details
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Additional Notes

Complaint Category: Disputed warranty coverage and/or terms

Complaint: Crown Roofing & Drainage Ltd
Job/Invoice :******
Service Address : ************************************
Sale representative : *********

Above roof replacement was done in Apr 2003 with 30 years material (************) and 10 years labour warranty. In January 2014 we discovered some structure of the shingle has deformed and bulge out, material over the shingle has eroded (quality problem). We called the sale representative right away and seek for advise. Labour warranty just expired, seems he is not willing to help out and ask us to claim the material warranty from '**' directly. I totally have no idea what '**' is, needless to mention how to contact them and how to start the claim.

During the process in submitting the claim, I encountered problem like I don't know how to describe particular fields in the Evaluation Form; after numerous calls and back and forth correspondence with ** warranty department, I still can't submit photos as required to process like view of the exterior soffits as well view of the attic area and interior soffits ..... I called ***** for help again, also asked him to have a quotation for a whole roof renew cause the roof starts leaking since March 8th; unfortunately he said he's very busy and can't give me the quotation at least 10 days after.

I have no choice but turn to other roofer for quotation. **************************************************************************************************************************************************************************************************************************************************************************************************************

I sent a letter of complaint via e-mail to the Director of Crown Roofing ************* April 4th and would like to hear any comment, he did request more information/photos regarding this issue, however, no more response since April 10th so I file the complaint to BBB BC.

Initial Business Response
I am the owner and President of Crown Residential. This complaint is for Crown Commercial. ********* is an employee of Crown Commercial. This is a Crown Commercial job and customer. This has nothing to do with work or service the Residential Division supplied. Crown Residential is a wholly owned separate company. We reside at *************************************. Please send this complaint to the Commercial Division that is located at the address on this complaint. Please get back to me at ********************************* and confirm you have done this. ***************************************************

Initial Consumer Rebuttal
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that it was past the period of time that the labour warranty covered and therefore, Crown is not legally responsible for aiding the claim procedure for material warranty. However, that is not the only component a company is accountable for. Regardless of all other aspects, basic customer services such as consultation is conventional practice if not required and owed to the customer. *******************************************************************************************************************************************************************************************************************************************************



10/22/2012Guarantee / Warranty Issues

Industry Comparison| Chart

Roofing Contractors, Contractors - Sheet Metal, Siding, Commercial Roofing, Drainage Contractors, Gutters & Downspouts, Siding Contractors

Additional Information

top
BBB file opened: 01/10/1943Business started: 01/01/1902New Owner Date: 19/08/1999
Type of Entity

Limited Liability Corporation

Business Management
Principal: Len DeWit (President)Andy Scott (Dept Manager for Ken as Sub)
Contact Information
James Bilinski (Director) Don Ryder (Director)
Business Category

Roofing Contractors, Contractors - Sheet Metal, Siding, Commercial Roofing, Drainage Contractors, Gutters & Downspouts, Siding Contractors

Products & Services

This company provides roofing, siding and Architectural sheet metal for commercial and residential customers.

Service Area

This company serves all Lower Mainland B.C. Commercial siding and roofing division serves all BC

Map & Directions

Map & Directions

Address for Crown Roofing & Drainage Commercial Division Ltd

201 11655 Eburne Way

Richmond, BC V6V 2M1

To | From

LocationsX

1 Locations

  • 201 11655 Eburne Way 

    Richmond, BC V6V 2M1

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Lower Mainland, Thompson - Okanagan, Northern, Central and Southern Interior BC, and the Yukon.. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Crown Roofing & Drainage Commercial Division Ltd is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (604) 327-6966
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on March 4, 2014. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Roofing Contractors

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.