Business ProfileforNorth Star Mechanical Ltd.

Hello, I had a slight leak in my bathroom. The plumber took convincing that there was a leak. I was told that the building water had to be shut off to do work on my unit. The plumber saw that there was a leak and replaced the shower handle and tub spout. I asked for him to install water shutoff valves so if there was another issue we wouldn't have to shut off the building water. He said he had to install it in the bathroom and cut a big messy hole in the closet behind the shower. I have two showers so to save on costs he cut behind the other shower behind the washer and dryer to install another shutoff. The bill was over $1200. I was cleaning and noticed that there was a water shutoff for my unit in the front closet, already installed. So rather than install a shutoff by the door where the main water intake was, he installed at the appliance. He told me there wasn't one main water intake for my unit. I feel taken advantage of. This should have been a $200 job at most. Our Strata uses this company for all 5 buildings. The plumbing company has been working with our building for years and should be very familiar with the layouts. I have brought the Strata's attention to this discrepancy. There are likely many other units that have been taken advantage of. Turning the building water off adds an hour or two to the work. At the time the work was done they had over charged me 2-3 hours of work and were double billing for travel time. They caused unnecessary damage to my drywall that I will have to pay to repair. Ideally I would like to be refunded and only charged for the installation of the tub faucet and shower handle in the one bathroom, as well as to fix the holes they put in. I would settle for the refund of the unnecessary work. I have the bill for work if needed and I can show you the unit shutoffs that they did not use, where they should have attempted to install shutoffs. Thanks for your time. Best regards, ****.