BBB Business Review
BBB Accredited Business since 30/09/2008
Ruff Stuff Dog Services Inc
Phone: (604) 733-6483Fax: (604) 730-00032725 W 18 Ave, Vancouver, BC V6L 1B4info@ruffstuff.cawww.ruffstuff.ca
Description
Ruff Stuff Dog Services has been providing quality service to Vancouver's dogs, and their owners, since 2003. We offer your choice of 1 or 2 hour group off-leash adventures or private walks that your dog will absolutely LOVE!
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BBB Accreditation
A BBB Accredited Business since 30/09/2008
BBB has determined that Ruff Stuff Dog Services Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Ruff Stuff Dog Services Inc's rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Problems with Product / Service | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 0 |
Additional Information
topType of Entity
Corporation
Incorporated: December 2006, BC
Contact Information
Primary Contact: Tracy Odell (President)Business Category
Pet Exercising Service, Pet Boarding - Dogs
Products & Services
We offer your choice of 1 or 2 hour group off-leash adventures or private walks that your dog will absolutely LOVE!
We also offer home style overnight boarding for those times you have to go away without your beloved pooch.
Ruff Stuff Dog Services Inc offers boarding at their Squamish facility for residents of Squamish, Whistler, North Vancouver, West Vancouver, Vancouver, Burnaby and Richmond.
Ruff Stuff Dog Services Inc's daycare services are available to the Squamish/Whistler area. And their dog walking services are available to the Vancouver area only.
Hours of Operation
Mon: 07:00 AM to 05:00 PMTue: 07:00 AM to 05:00 PMWed: 07:00 AM to 05:00 PMThu: 07:00 AM to 05:00 PMFri: 07:00 AM to 05:00 PMRefund and Exchange Policy
Most services are pre-paid however a full refund will be given for any services not used.
This company charges for any pre-booked services cancelled with less than 24 hours notice.
For any terms and conditions on these policies, please contact this business.
LocationsX
1 Locations
-
2725 W 18 Ave
Vancouver, BC V6L 1B4Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Lower Mainland, Thompson - Okanagan, Northern, Central and Southern Interior BC, and the Yukon.. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Ruff Stuff Dog Services Inc is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Pet Exercising Service
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.