Business ProfileforFalse Creek Eye Care Optometry

2023-09-14 I attended an optometrist and contact lens fitting. I made it clear that I had been struggling with the contact lenses opticians had been giving me to try. I found that contact lenses made my astigmatism much more pronounced. This is text and some images are not sharp and may appear with ghosting/shift of the text. I had the eye exam and then was supplied with some contacts. These contacts were not much different then what I had previously tried. I had hoped for something different. I was given another set to try and I said I'm still finding it difficult to gain vision with the lenses. In November I was given a new right eye lens. This lens contained astigmatic correction. Upon using it I found it made a huge positive impact. Text was sharply focused in my right eye. I let them know that this was what I was looking for. A few back and forth messages and they agreed to order a left eye lens with astigamitsm correction. That was the week of Dec 18th. Now January 23rd I finally was told my left eye lens was in. Upon arrival I was given a single lens. One cannot adequately test with one eye. You need two lenses to be able to determine if they will work or not. A lens only lasts one month. They didn't even supply a spare. I was sent a message that they issues a prescription which fails to include the contact lens prescription nor was I able to test the lenses. I made it clear from day one I needed something to help with my astigmatism. The optometrist mentioned during my eye exam that I am particular sensitive to even a slight difference. Most people can't perceive a difference of .25 of astigmatism but I can. I was never told or provided information about the fitting process beyond if you have issues let me know and we can adjust things. I'm upset because the optometrist did not listen to my initial concerns and experience. Only after pressing did she allow me to try an astigmatic lens. Which works but I need to confirm prior to ordering more.