I paid $68 in advance by cheque for the Vancouver Sun for a three month fixed term daily delivery. This was the result of a sales call at my door by a Vancouver Sun representative who claimed that the Sun would donate the proceeds of the sale to support his education, and I believed this. Further, I was told that at the end of the three months, delivery would stop, and my subscription would only continue if I called the Sun to request continued delivery.
After the three month delivery agreement expired, daily newspapers continued to be delivered, and eventually an invoice for $25 was received. A member of my household paid this invoice without my knowledge.
Tendering an invoice for goods and services that were not requested is an unethical business practice.
Secondly, since we don't read the hard copy, the only possible value that a Sun subscription would have for me is access to the online (iPhone) edition. This never worked because, for some reason, validation of my subscriber status when I originally registered (when my subscription first started).
Refund of the $68 three month subscription paid in advance because the online subscriber edition was not provided. Only the non-subscriber access was provided, which I could have received for free.
Refund of the $25 paid to settle the invoice sent for delivery of the Sun after the three month fixed subscription expired.
After reviewing the complaint I had the order that was signed by ************** retrieved from our archives, dated November 8, 2013.
The order clearly reads: if you do not wish to continue beyond the first 3 months call ************. There are initials in the box beside this text.
As for the sales technique used by the sales person, the company he works for does indeed utilize a student tuition program.
Even though the product was delivered, as an act of good faith, I am willing to refund the renewal payment of $27.18.
Since the publication was ordered, delivered and received there is no reason to refund the initial subscription purchase.
Lastly, the digital version of the publication is included in the subscription bundle. There is no reason that the access would be limited for an active print subscriber. I would like to investigate the electronic subscription portion further so any details as to number of emails or calls made to our support service centre would be helpful.
(The consumer indicated he/she ACCEPTED the response from the business.)