Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Abbotsford Volkswagen has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAbbotsford Volkswagen

            New Car Dealers

            Contact Information

            Abbotsford, BC V2S 2A6

            Visit Website
            Email this Business
            (604) 853-1181

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            Abbotsford, BC V2S 2A6
            Email this Business
            BBB File Opened:
            17/11/2011
            Years in Business:
            12
            Business Started:
            15/11/2011
            Business Incorporated:
            12/5/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • ABTFD LP A General Partner of AutoCanada ABTFD GP Inc
            • AutoCanada
            Business Management
            • Paul Antony, Director
            • Jamie Scheffelmaier, Manager of Marketing
            • Mike Borys, President/CFO
            Contact Information

            Principal

            • Paul Antony, Director
            Additional Contact Information

            Fax Numbers

            • (604) 853-2812
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/11/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            At the time of purchasing my vehicle from them, I was sold an insurance product on an extended warranty that gave me money back after 3 years if there were no claims used against the insurance. I called in the summertime and they told me i need to call back in the fall, and that the claim was valid. I called back again in Sep and Oct, and again, was told that the claim was valid (and that I had called in the correct time frame) and would work on processing my cash back claim. They are now telling me that the insurance company who the claim was purchased with is saying it's not valid and that I was not sold the correct insurance product. I keep getting told by ****** in the finance department that she is working on getting the claim processed, but is struggling with their insurance company. I've been calling her almost daily for the last 3-4 weeks to get an update, but not taking my calls, or returning calls.
            Read 4 More Complaints

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Hamid A

            03/03/2024

            Stay a way from this dealership We purchase brand new vehicles they over charge protection services services department do very cheap job for ceramic coading they charg almost $4000 including interior protection they told us 10 years warranty and after picking up the vehicle they give us 5 years warranty all plastic trim around vehicle from top to bottom its damaged they stop responding to our phone calls we attempt too many time even I took pictures and send it to salesperson some damage to interior and exterior very bad customer service vehicle cost almost $80000 before tax and interest they leave us no choice I will report to head office of vw ****** and I will file lawsuits in court against abbotsford automall vw
            Read 2 More Customer Reviews

            Local BBB

            BBB serving Mainland British Columbia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.