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Consumer Complaints

BBB Accredited Business since 04/03/1992

Ferguson Moving & Storage Ltd

Phone: (604) 922-2212Fax: (778) 786-3658

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
03/30/2015Problems with Product / Service | Read Complaint Details
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Complaint
Ferguson was contracted to move from our previous house at XXXXX ******* ******** in Langley to #XX-XXXX-XXX ****** in Langley, on September 19, 2014.

Claim 1: the table saw and other shop tools with polished cast iron tops were moved in the rain without any weather protection being used, causing instant rust. These tools were wiped off by me a.s.a.p. at the destination as soon as it was noticed by me, but by that time the damage had already been done. These tools should have been protected from weather. The damaged tools are:
o Table saw and table saw leaves
o Band saw
o Edge planer
o Oscillating sander
o Drill press
Claim 2: Scratches and marking were made on the bookshelves, during either removal or installation.
Claim 3: Damage to wall in destination.
Claim 4: Damage to motor. While moving this item, since the Ferguson representative expressed some concern about it before the move, I should have been asked to be present to supervise the move. However, he and his crew were confident enough to move it without any supervision or consultation, the responsibility for damage was taken on by you. I was available at all times for consultation at both ends of the move, but was not asked any questions about it.

Desired Settlement
I am seeking repair costs for the damaged woodwork machinery and the damaged motor.

Business Response
Contact Name and Title: ***** ******** President
Contact Phone: XXXXXXXXXX
Contact Email: *****@fergusonmoving.com
I am looking into the details of this matter and will update findings before the date requested.

From initial read I would think some instant surface rust can easily be removed. I have personally used *** from ******** **** on some of my own tools and found it works great.

I'll follow up soon after I learn more about this matter.

Warm regards,

***** ********

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept that they have more follow up to do.

Claim 1: Time and materials cost estimate is $600 for 5 tools (estimated 2 hrs per tool).
Claim 4: Cost of motor damage is unknown at this time. Minimum is replacement of pulley.
Claim 3: Wall has been partially repaired by staff of Ferguson Moving. This should be completed by a professional.
Claim 2: Markings were removed by staff of Ferguson Moving. Scratches were claimed to be not the result of removing and replacing doors and were not repaired.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
My earlier comments and reasonings stand.

The recent comment from Ferguson includes a new comment about crating the engine. This wasn't mentioned before the move, but only now, 6 months after the move.

Thank you to Ferguson for covering the cost of some extra work (not related to this claim) although the $200 invoice is quite high for the extra work that was done, and perhaps covers the entire job.

Final Business Response
I am not sure bbb what to do. Is there an end to this process? We are not agreeing and I think everyone is tired of this back and forth.

12/12/2012Problems with Product / Service

Industry Comparison| Chart

Movers, Storage, Storage Units - Portable, Storage-Household & Commercial, Piano & Organ Moving, Moving Assistance - Packing, Unpacking, Organizing, Moving Services-Labor & Materials, Movers - International, Movers - Office, Air Freight Service, Containerized Freight Service, Moving & Storage Company, Vehicle Transport Services

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.