Business ProfileforAspenClean

I hired AspenClean to clean my home for the first time on Nov 17/22. They provided an estimate of 5 person hours based on the size of my home and other aspects such as 1.5 bathrooms and the fact I have a child. When requesting a quote I also indicated ‘please clean sprinklers on ceiling as they have cobwebs and please clean inside 3 empty drawers in master bedroom’ I prepared my home to maximize their cleaning time. When I arrived home on Nov 17 I noticed the kitchen table and chairs had not been touched and neither was the entryway console, Before looking any further I phoned AspenClean to verify how many hours I had paid for and what they considered to be industry standards. I wanted my money back but was told they provide 100% satisfaction guarantee and would do a re-do. Had I known that a ‘re-do’ would negate any possibility of a refund, I would have declined. I agreed hesitantly for Nov 18. In the meantime, I took photos of some deficiencies and made a list. Neither of the 2 toilet bowls had been cleaned, nor toilet paper holders, toothpaste and hair was still on bathroom tap, a pink ring was still around bathtub drain, the wooden cabinet in the kitchen was not cleaned, etc. Essentially, where industry standard indicates a basic set of items to be cleaned **** **** **** **** ***** ** **** ******, little if any, was evidenced even on the second clean. More than that, the cobwebs were still on the sprinklers and the drawers were still dirty. I left a list on the table for Nov 18. Nov 18: the second cleaning was still substandard. I invited Aspenclean to my home to show my concerns are not exaggerated. I do believe cleaning a toilet bowl and sink is industry standard. They had not been touched. As a result, I contacted Devon at Aspenclean and agreed to pay for 1 person hour as the floors were done. They advised they will only refund 1 person hour as I agreed to a re-do. I agreed to this ***** ****** as they told me there was no refund option.