BBB Logo

Better Business Bureau ®
Start With Trust®

BBB Business Review

BBB Accredited Business since 01/06/1966

Flame Heating Ltd.

Phone: (604) 273-6173Fax: (604) 270-2713View Additional Phone Numbers9391 Beckwith Rd, RichmondBC V6X 1V8 Send email to Flame Heating Ltd.

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 01/06/1966

BBB has determined that Flame Heating Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Flame Heating Ltd.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
03/19/2014Billing / Collection Issues | Read Complaint Details
X

Complaint
I had a warrantied heat exchange unit, and a new water heater installed ******** in early December. ****, one of the owners, had attended the house prior to the installation by his brother (*****) and provided an estimate of $*** to install the heat exchange unit,...saying it would require two people to do the exchange unit plus the water heater. No estimate was provided as to the cost of the water heater.
*****************************************************************************************************************************************************
I also had a minor problem with a fireplace they agreed to address, if possible.
***** attended the house, did all the work himself, and issued a bill for $*************************** on Dec. 11, 2013. The invoice supplied no detail as to parts cost, labor, or any other item(s). It simply stated "Supply and install,....".
While I paid the invoice rather than get into a confrontation, I found the invoice devoid of the kind of information one might expect from a company that states it will supply "detailed" data as to the cost components of a job.
Consequently, I contacted the company via phone and via email (to the attention of ****) requesting an explanation of the invoice.
**** did return my first call, stating he had checked with the office and understood an error had occurred with the billing,...and he said it was in the ********** range and they would mail me a cheque.

*****************************************************************************************************************************************************************
Since then and despite several calls, Flame has ignored addressing the issue.
*************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
******************************************************************************************** there is a significant discrepancy as to how a bill of ****** is concocted.

Desired Settlement
I wish to have a detailed invoice stating how they arrived at the cost charged; and if they have made a "mistake" a refund that makes sense. I have informed ************************************************************************************************
**************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

Business Response
**************************** letter sent to consumer w/cheque)


Consumer Response
The issue, in my opinion, revolves around ************* charge*****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

*******************************************************************************************************************************************************************************************
*****************************************************************************************************************************************************
*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************


******************************************************************************************************************************************************************************************************************

Final Business Response


Final Consumer Response
I just received Flame's response (******************* understand completely their position. Unfortunately, I neither agree nor accept how they have decided to deal with my complaint *************************************************************************************

************ makes a point of stating that their ********* pricing has been in effect "....for a significant period of time". That statement appears to run in contrast to what he states in his letter of February 26, 2013 when he says "This pricing has been in effect, more or less, since 2012". *****************************************************************************************************************************************************************************************************************************************************************************
***************************************************************************************************************************************** When we discussed the potential cost of the heat exchanger work I was not given any written quote and he discussed the work in terms of time it might take, leading me to conclude the work would take much longer than was actually the case (less than 2 hours). Furthermore, he never did supply me with an actual quote on the water tank installation.

************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************.



I will cash the cheque enclosed in Mr. *******'s February 26 letter *************************************************************************************************************************************************************************************

Industry Comparison| Chart

Heating Contractors, Heating & Air Conditioning, Heating Equipment & Systems Cleaning & Repair, Heating Equipment & Systems

Additional Information

top
BBB file opened: 01/01/1960Business started: 01/01/1959
Contact Information
Principal: Brad Langley (President)
Business Category

Heating Contractors, Heating & Air Conditioning, Heating Equipment & Systems Cleaning & Repair, Heating Equipment & Systems

Alternate Business Names
Flame Ducting Cleaning Ltd, Canflame Heating Ltd, B C Flame Duct Cleaning

Map & Directions

Map & Directions

Address for Flame Heating Ltd.

9391 Beckwith Rd

Richmond, BC V6X 1V8

To | From

LocationsX

1 Locations

  • 9391 Beckwith Rd 

    Richmond, BC V6X 1V8(604) 946-2277

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Lower Mainland, Thompson - Okanagan, Northern, Central and Southern Interior BC, and the Yukon.. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Flame Heating Ltd. is in this range.

X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

Additional Phone Numbers

  • (604) 514-1046 - PH:
  • (604) 946-2277
X

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

BBB began including complaint response text in BBB Business Reviews on March 4, 2014. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

X

Industry Tips for Heating Contractors

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

X

Thank you for your feedback.

Help us improve by taking our survey.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.