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Consumer Complaints

BBB Accredited Business since 13/07/2012

Lalji Home

Phone: (604) 523-0100Fax: (604) 523-0144

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
05/11/2016Problems with Product / Service | Read Complaint Details
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Complaint
We purchased a living room furniture set from this establishment on March 21st 2016. Within an hour of its delivery, we noticed very obvious defects with the couches; its foam cushions were sinking, worn out and the fabric was very wrinkled. In addition, threads were coming undone on the furniture.

We contacted the company within twelve hours through email and phone and also provided them with pictures of the defects. We decided to also go in person to speak with the owner to resolve the issue and we were treated very poorly; he said he had no interest in resolving this and proceeded to tell us about how wealthy he was and how we should not be crossing him because he is "so rich".

After many emails back and forth with another customer service representative they agreed to send a technician to our house and the technician agreed that there was a defect in the furniture and even made a joke about the manufacturer "running out of glue". They offered to "re-glue" the padding but we let them know we are not interested in having furniture we spent almost 4000 dollars on glued back together and simply wanted a refund and also offered to pay the delivery fee. In response we received a threatening email from them saying they were going to call the police on us. I was truly shocked by this, and meanwhile the furniture continues to deteriorate every day we sit on it and despite our tireless efforts, the owner refuses to speak with us and resolve this.

Desired Settlement
I want a full refund of $3889.98, which is the price of the three couches after taxes. If not, I have already spoken with a lawyer and am prepared to take legal action.

Business Response
HELLO,

OUR CUSTOMER SERVICE DEPARTMENT HAS SPOKEN TO THE CUSTOMER AND HER HUSBAND. THEY ARE AGREED TO WAIT FOR NEW FOAM CORES TO BE ORDERED. THE CUSTOMER PURCHASED THIS SET OFF THE FLOOR AND IT WAS IN GREAT CONDITION. ONLY A FEW DAYS LATER DID IT APPARENTLY HAVE ISSUES. WE HAVE ORDERED NEW CORES FOR THE CUSTOMER AT NO CHARGE AND WILL BE REPLACING THE SEAT INSERTS. ONCE THIS IS COMPLETED THE SEATS WILL BE BRAND NEW WITH NO ISSUES. CUSTOMER HAS AGREED TO THIS SOLUTION.

THANK YOU

12/23/2014Delivery Issues

Industry Comparison| Chart

Furniture Dealers-Retail, Carpet & Rug Dealers, Bedding-Retail, Beds-Retail

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.