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Consumer Complaints

BBB Accredited Business since 31/07/2006

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
05/23/2014Problems with Product / Service | Read Complaint Details
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Complaint
THEY MIXED UP THE WINDOW SIZE AND BUILT A INCORRECT BLIND AND WOULD NOT TAKE RESPONSIBILITY FOR THEIR MISTAKE. THEY WOULD NOT REPLACE THE PRODUCT AND ARGUED THE POINT. the contact person is *****.

Desired Settlement
a replacement at their cost.

Business Response
According to our client, ***************, this complaint was withdrawn after I dealt with it in early May, and re-ordered their blind. I must add that this was their measurement which was given to us, where they are responsible for their own measurement. My colleague did offer to go out and measure their window, but was told that it was not necessary. They have had a new blind and are satisfied with our service. in fact they want me to go and measure more windows in the near future.

Industry Comparison| Chart

Furniture Dealers-Retail, Blinds, Drapery & Curtain Fabrics-Retail

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.