BBB Business Review

This Business is not BBB Accredited

Overseas Container Forwarding Inc

Phone: (604) 734-8155Fax: (604) 734-0929View Additional Phone Numbers100 10451 Shellbridge Way, RichmondBC V6X 2W8http://www.ocf.ca

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BBB Accreditation

On 06/11/2015 this company's accreditation in BBB was revoked by BBB's Board of Directors due to failure to meet the BBB standard of "Embody Integrity." To maintain accreditation with the BBB, a company and its principals must embody integrity in all business dealings. This standard is interpreted by the BBB to include maintaining at least a B rating in all businesses with which the principal is affiliated.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Overseas Container Forwarding Inc's rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Overseas Container Forwarding Inc

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Industry Comparison| Chart

Freight Forwarding

Additional Information

top
BBB file opened: 14/03/1991Business started: 27/08/1979
Contact Information
Principal: Peter Hilton (Officer) Marc Sutter (Director)
Business Category

Freight Forwarding

Map & Directions

Map & Directions

Address for Overseas Container Forwarding Inc

100 10451 Shellbridge Way

Richmond, BC V6X 2W8

To | From

LocationsX

1 Locations

  • 100 10451 Shellbridge Way 

    Richmond, BC V6X 2W8(800) 663-4162

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Lower Mainland, Thompson - Okanagan, Northern, Central and Southern Interior BC, and the Yukon.. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Overseas Container Forwarding Inc is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (800) 663-4162
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on March 4, 2014. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Freight Forwarding

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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On April 9, 2014: Following a Competition Bureau investigation in the ocean freight industry in Canada, Overseas Container Forwarding Inc. (OCF) pleaded guilty to two counts under the criminal conspiracy provision of the Competition Act for its participation in a price-fixing cartel related to various surcharges, including surcharges for currency exchange rate fluctuations and fuel. OCF was fined $675,000 by the Ontario Superior Court of Justice in Ottawa and is required to set-up a corporate compliance program under the terms of a prohibition order.

OCF agreed or arranged with Elvio Lancione, Michael Teixeira and ECU Line Canada Inc. (ECU), and other participants, on the rates, or formulas used to calculate the rates, of various surcharges between January 1, 2005 and March 6, 2011 for the supply of non-vessel operating common carrier (NVOCC) export consolidation services from Canada to various foreign destinations.

Quick Facts
-The Bureau began investigating this cartel in December 2009 once it became aware of it by way of its Immunity Program. The investigation is also benefitting from the cooperation of companies under the Bureau's Leniency Program, including OCF.
-NVOCCs arrange the consolidation of less-than-container load shipments into containers, the shipment of these containers by ocean, and the deconsolidation of the containers at the destination.

For more information, please visit Competition Bureau website at www.competitionbureau.gc.ca

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Reporting Policy

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.