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Find a Location

Overhead Door Co. Of Vancouver has 1 locations, listed below.

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    Business ProfileforOverhead Door Co. Of Vancouver

    Garage Doors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/1979

    Years in Business: 62

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company installs and services overhead doors.

    Business Details

    Location of This Business
    202 11 Burbidge St, Coquitlam, BC V3K 7B2
    BBB File Opened:
    1/3/1962
    Years in Business:
    62
    Business Started:
    1/3/1962
    Business Started Locally:
    1/3/1962
    Business Incorporated:
    29/4/2011
    Accredited Since:
    1/1/1979
    Alternate Business Name
    • Vancouver Entry Systems Ltd.
    Business Management
    • Jason Lopez, President/Director
    Contact Information

    Principal

    • Jason Lopez, President/Director

    Customer Contact

    • Jason Lopez, President/Director
    Additional Contact Information

    Fax Numbers

    • (604) 472-5001
      Primary Fax

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    28/02/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    My garage door opener stopped working. I called Overhead Head Door Co. (the manufacturer) The technician Ivan, came and within five minutes concluded that it could not be fixed, and recommended a new opener. He said "you can't get parts for this any more". The next day, I received a quote from OHD Co for a new opener - almost $1,000. I was suspicious, thinking that their priority was not repairing my existing opener but in selling me a new unit (with my existing unit going into the landfill). I called in ***** ***** ** *** *******. The technician was brilliant: he quickly diagnosed the problem, went to his truck, came back with the required part (the receiver), and had the door opening within 15 minutes. He obviously had no difficulty getting the part. I then went on to ******, and found that the required part was widely available. To repeat, this is the part that Ivan said was impossible to get! The OHD Company took my credit card details when I requested the service call, and charged me $155.40. The OHD Company ****** *** telling me the part was impossible to get. Thhis was clearly false. I have requested the OHD Company to credit my credit card with the amount of the invoice. * ****** *** *** ******* ******** *** ***** *** * *** **** *** *** ****** **** ******* *** **** ** **** *** ******
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    mohamed

    1 star

    15/08/2021

    i have lifetime warranty on motor for the door opener as long i am the original owner of the home that they installed through developer ******* i contacted overhead door company of vancouver in coquitlam bc they advised me i had to contact directly overhead door corporation in texas usa thereafter i did so found that they do not deal with consumers had to deal with their distributor in vancouver bc overhead door company of vancouver bc which they neglected to do so. instead suggested i make appointment for their tech visit i paid them $138 plus tax for visit from their technician he filed a false report that it was not my motor but my circuit board that is not possible because there was diagnostic performed by the technician on the door opener box he claimed up looked at it for 10 seconds and left suggesting he will file a report what was defective with door opener. i wonder how many other consumers they file a false report in order they sell them a new door opener.

    Local BBB

    BBB serving Mainland British Columbia

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