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          Overhead Door Co. Of Vancouver has 1 locations, listed below.

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            Business ProfileforOverhead Door Co. Of Vancouver

            Garage Doors
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/1/1979

            Years in Business: 62

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company installs and services overhead doors.

            Business Details

            BBB File Opened:
            1/3/1962
            Years in Business:
            62
            Business Started:
            1/3/1962
            Business Started Locally:
            1/3/1962
            Business Incorporated:
            29/4/2011
            Accredited Since:
            1/1/1979
            Alternate Business Name
            • Vancouver Entry Systems Ltd.
            Business Management
            • Jason Lopez, President/Director
            Contact Information

            Principal

            • Jason Lopez, President/Director

            Customer Contact

            • Jason Lopez, President/Director
            Additional Contact Information

            Fax Numbers

            • (604) 472-5001
              Primary Fax

            Email Addresses

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            28/02/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            My garage door opener stopped working. I called Overhead Head Door Co. (the manufacturer) The technician Ivan, came and within five minutes concluded that it could not be fixed, and recommended a new opener. He said "you can't get parts for this any more". The next day, I received a quote from OHD Co for a new opener - almost $1,000. I was suspicious, thinking that their priority was not repairing my existing opener but in selling me a new unit (with my existing unit going into the landfill). I called in ***** ***** ** *** *******. The technician was brilliant: he quickly diagnosed the problem, went to his truck, came back with the required part (the receiver), and had the door opening within 15 minutes. He obviously had no difficulty getting the part. I then went on to ******, and found that the required part was widely available. To repeat, this is the part that Ivan said was impossible to get! The OHD Company took my credit card details when I requested the service call, and charged me $155.40. The OHD Company ****** *** telling me the part was impossible to get. Thhis was clearly false. I have requested the OHD Company to credit my credit card with the amount of the invoice. * ****** *** *** ******* ******** *** ***** *** * *** **** *** *** ****** **** ******* *** **** ** **** *** ******
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            mohamed

            15/08/2021

            i have lifetime warranty on motor for the door opener as long i am the original owner of the home that they installed through developer ******* i contacted overhead door company of vancouver in coquitlam bc they advised me i had to contact directly overhead door corporation in texas usa thereafter i did so found that they do not deal with consumers had to deal with their distributor in vancouver bc overhead door company of vancouver bc which they neglected to do so. instead suggested i make appointment for their tech visit i paid them $138 plus tax for visit from their technician he filed a false report that it was not my motor but my circuit board that is not possible because there was diagnostic performed by the technician on the door opener box he claimed up looked at it for 10 seconds and left suggesting he will file a report what was defective with door opener. i wonder how many other consumers they file a false report in order they sell them a new door opener.

            Local BBB

            BBB serving Mainland British Columbia

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