Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          My House Design/Build Team Ltd. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMy House Design/Build Team Ltd.

            Home Renovation
            Multi Location Business
            BBB accredited business

            Contact Information

            15356 Fraser Hwy

            Surrey, BC V3R 3P5

            Visit Website
            Email this Business
            (604) 694-6873

            Business hours

            9:00 AM - 4:30 PM
            Business Hours
            9:00 AM - 4:30 PM
            9:00 AM - 4:30 PM
            9:00 AM - 4:30 PM
            9:00 AM - 4:30 PM
            9:00 AM - 4:30 PM
            Closed
            Closed

            Customer Reviews

            5/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 25/9/2009

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            My House Design/Build Team Ltd is a full service Design/Build company that offers a variety of renovation services—single room improvements, whole house renovations, new custom homes

            Business Details

            This is a multi-location business.

            Find a Location

            My House Design/Build Team Ltd. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              15356 Fraser Hwy, Surrey, BC V3R 3P5
              Email this Business
              BBB File Opened:
              1/10/2008
              Years in Business:
              24
              Business Started:
              1/9/1999
              Business Incorporated:
              30/7/2008
              Accredited Since:
              25/9/2009
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Related Businesses
              Hours of Operation

              Primary

              M:
              9:00 AM - 4:30 PM
              T:
              9:00 AM - 4:30 PM
              W:
              9:00 AM - 4:30 PM
              Th:
              9:00 AM - 4:30 PM
              F:
              9:00 AM - 4:30 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Graeme Huguet, President/Director
              • Shawna Binns, Office Manager
              • Tammy Huguet, Director
              • Sarah Antonich, Marketing Director
              Contact Information

              Principal

              • Graeme Huguet, President/Director

              Customer Contact

              • Shawna Binns, Office Manager
              Additional Contact Information

              Fax Numbers

              • (604) 951-4093
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              27/11/2023

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              Signed a renovation contract on 25th January 2023 but decided to cancel in June 2023 after realizing that they were not been discrete. It took them 2 months to finalize the contract with additional charges covering a total of over $22,000 in total payments app**** and withheld over $9,000 to our credit until we sign a waiver forbidding us to stop further action(s) in this matter. We asked for proof of what we had been charged for but were told to check into the portal that had been setup for us which contained only time sheet charges with nothing to relate to what those time charges relate to but simply "design" or even "construction". We were told that our requests for all that we had been charged for to be given to us as these will be needed for our continuation of the renovation with others. They had since stopped responding to my emails! All I am expecting is for me to get what I had been charged and paid for or refund whatever charges which shouldn't been charged. They had ***** ********* of money in their hands to *** us because they were ****** of something in the **** *
              Read More
              Read 1 More Complaints

              Customer Reviews

              9 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Bruce G

              20/03/2024

              After 26 years in our home my wife and I decided it was time to do some renovations. Our focus was to upgrade 3 bathrooms, laundry room, family room, fireplaces and a complete redesign of our primary bedroom, bathroom and walk in closet. The professional team at My House led by ****** made the decision process an easy one. ****** and his team walked us through every step of the process ensuring we understood all aspects from cost to timelines to warranties.Once the work was started we were very impressed with all phases of the renovation. From demolition to the finished product, we knew we hired the right company as we witnessed the attention to detail each room required to get us to the amazing finished product we now have today.We are now enjoying our newly ************** that is not only beautiful but more efficient for our family.We will always be grateful to the My House Team for all their hard work and dedication to our vision.***** and *************************
              Read 8 More Customer Reviews

              Local BBB

              BBB serving Mainland British Columbia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.