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Kenorah Construction & Design Ltd

Phone: (604) 940-2767Fax: (604) 940-2787

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
02/04/2016Problems with Product / Service | Read Complaint Details
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Complaint
Kenorah Construction installed our kitchen cabinets in 2010. They are custom cabinets which we paid a lot of money for. After about 3 years after they were installed we started experiencing peeling and denting. Also, the soft close feature no longer works. I emailed Kenorah several times and received no response. I had another company come in to assess the cabinets to see what could be done and they said they have never seen such a poorly finished cabinet with the type of problems that we are having. Kenorah displayed out kitchen on their website and it also won a runner up award for the best kitchen in 2011/12. This is unacceptable quality of work from such a reputable company.

Desired Settlement
We would like the company to come to our home to assess the cabinets and the problems we are having with them and then remedy the problem by refinishing and fixing them to our satisfaction.

Business Response
As previously communicated to the homeowner via email in response to their direct inquiry, the work in question is out of warranty.
In addition, the company that fabricated the cabinetry, ***********, is no longer in business so we are not in a position to arrange for their follow up.
While we would be happy to assess the condition of the cabinets and suggest potential next steps, remediation is the responsibility of the homeowner per the expired warranty.
As the homeowner has already involved an independent party to conduct the assessment, it does not appear that this would be of value.
Please note that Kenorah Construction & Design Ltd merged with another company in September of 2014 and that entity is no longer operational.

Industry Comparison| Chart

Contractor - Alteration & Renovation, Kitchen & Bath - Design & Remodelling, Home Planning & Design

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.