BBB Business Review

BBB Accredited Business since 31/08/2012

Aero Carpet Services Ltd

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Phone: (604) 321-7440Fax: (604) 321-74227618 Winston St, BurnabyBC V5A 2H4 Send email to Aero Carpet Services Ltd

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BBB Accreditation

A BBB Accredited Business since 31/08/2012

BBB has determined that Aero Carpet Services Ltd meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Aero Carpet Services Ltd's rating include:

  • Length of time business has been operating.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Aero Carpet Services Ltd

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
05/06/2016Problems with Product / Service | Read Complaint Details
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Complaint
Ligne Pure Wool (134-5/0900 Carpet 5'7 X 8'0 taken in for cleaning (Aero has cleaned serval times in the past - without issue) in Sep 2015 - When picked up it was discovered that it had been rolled up wet after cleaning, so extensive staining and discoloration. Areo quickly agreed to redo. Last month we were called that it was ready. Checked and discovered discoloration and staining still present. Informed the Manager would be in touch. Have left 20 unanswered messages for Mgr & Owner - no response.

Desired Settlement
Refund on paid cleaning cost $113.44, plus tax, AND
compensation for destroyed carpet (Original cost $1,293.85 including tax) Willing to discuss a depreciated value but have never been able to speak to Manager (*****) or Owner (*****). I have called many times over the past month.

Business Response
First of all we had already contacted the Complainant in direct communication to resolve this complaint.
The rug is very worn and made up partly with viscose. This man made fiber can react to different stains or cleaning solutions that are spilled onto the rug.
We requested a copy of the original invoice from the customer. We were unable to determine the actual date of purchase as it was covered by a card.
The actual rug cost was $1100.00 according to the invoice.
In our evaluation of the rugs' "pre-washed value" is between $50 and $200.




03/09/2015Problems with Product / Service

Industry Comparison| Chart

Carpet & Rug Cleaners, Upholstery & Carpet Cleaning, Upholstery and Rug Cleaning, Tile & Grout Cleaning, Carpet & Rug Repair

Additional Information

top
BBB file opened: 22/09/1998Business started: 21/02/1976New Owner Date: 04/08/2006
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Donna Duncan (Office Manager) James C Lovell (President)
Business Category

Carpet & Rug Cleaners, Upholstery & Carpet Cleaning, Upholstery and Rug Cleaning, Tile & Grout Cleaning, Carpet & Rug Repair

Products & Services

This company provides the following services:
Carpet Cleaners (Residential & Commercial)
Upholstery Cleaners (Residential & Commercial)
Area Rug Cleaners (Residential & Commercial)
Carpet Repairs (Residential & Commercial)
Rug Repairs (Residential & Commercial)
Tile & Grout Cleaning (Residential & Commercial)
Vinyl Composition Tile Stripping & Waxing (Commercial)

Service Area

This company also provides service to Tofino, B.C.

Alternate Business Names
Rug Washing Unlimited

Map & Directions

Map & Directions

Address for Aero Carpet Services Ltd

7618 Winston St

Burnaby, BC V5A 2H4

To | From

LocationsX

2 Locations

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Lower Mainland, Thompson - Okanagan, Northern, Central and Southern Interior BC, and the Yukon.. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Aero Carpet Services Ltd is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Email Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on March 4, 2014. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Carpet & Rug Cleaners

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What is BBB Advertising Review?

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.