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Consumer Complaints

BBB Accredited Business since 22/04/2003

Sunrise Kitchens Ltd.

Phone: (604) 597-0364Fax: (604) 597-2638

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Customer Complaints Summary

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints4

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (4)
10/22/2014Delivery Issues | Read Complaint Details
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Complaint
I contracted sunrise kitchens to supply and install two closets in my home near the end of may 2014. I was told 4-6 weeks for the job to be complete. The one closet was completed on time near the end of june/beggining of july. The second closet has yet to be installed. I have called numerous time in august and september and have been promised completion yet nothing happens. They have been paid 90% of the contract which was 10,000. I have called the receptionist,been passed off to others in their office,and also the salesman "*******" who all keep promising installtion.

Desired Settlement
I would like the one closet to be installed. There was also one linen closet which needs to be supplied/installed

Business Response
The work was completed on Oct 09, 2014 to the clients satisfaction as noted on the attached drawing. Please update your file accordingly.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you bbb. The day after i filed the complaint they suddenly became as friendly as before i paid them in full. The one closet and linen closet are complete. The bedroom closet is complete they are just going to replace a few doors due to being warped and the job will be complete

01/07/2015Problems with Product / Service
07/03/2014Problems with Product / Service
10/23/2013Problems with Product / Service

Industry Comparison| Chart

Cabinet Maker, Kitchen Cabinets & Equipment

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.