BBB Accredited Business since 23/09/2011
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A BBB Accredited Business since 23/09/2011
BBB has determined that BuildDirect meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised BuildDirect's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Problems with Product / Service||5|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||7|
Type of Entity
Incorporated: March 2003, CND
Contact InformationPrincipal: James Komenda (Director of Sales) Robert Banks (Director) Jeffery Booth (CEO) Roger Hardy (Director) Terry Holland (Director) Jim Hourigan (Vice President, Supply Chain) David Jenkins Maria Pacella (Director)
Building Materials, Floor Materials