Business ProfileforGerry's Automotive Ltd.

I had contacted "Gerry's OK Tire North Abbotsford" garage a day prior to schedule service for my vehicle, providing a detailed description of the issues and even mentioning that I possessed certified spare parts to expedite the repair process.Upon arrival at the scheduled appointment time of 12:30 pm, I sought clarification from the clerk, Sam.B, regarding the service, confirming readiness, repair duration, and cost. I was provided with an estimate of two hours at a rate of $139 per hour and was led to believe that I would receive a call upon completion of the service.However, after waiting for an hour, I was informed by Sam.B that the necessary tools for one of the services were unavailable. Consequently, despite my intention to seek assistance elsewhere, i was unable to retrieve the car as it was already on the lift. When I requested clarification, I was met with a denial of any prior conversation or agreement.This experience was deeply disappointing and distressing. Arriving at the garage at 12:30 pm, being informed an hour later of the service impossibility, and then, at 3:02 pm, receiving a bill for 3.35 hours is unacceptable. Practically the Garage provided service to my car approximately for 2 hours but I had paid for 3.35 hours.Despite feeling cornered, I settled the inflated bill as I had no immediate recourse, maintaining composure before leaving for home. I am now burdened with finding an honest garage to complete the repairs, compounding the initial inconvenience.As someone who values honesty and integrity, encountering what I perceive as ****** *** ************ in this situation has deeply troubled me.