BBB Accredited Business since 15/08/1990
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A BBB Accredited Business since 15/08/1990
BBB has determined that B C A A meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised B C A A's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||3|
|Problems with Product / Service||2|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||5|
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Insurance Council Of British Columbia
PO Box 7 300 1040 W Georgia St
Vancouver, BCV6E 4H1
Consumer Protection BC
PO Box 9244
Victoria, BCV8W 9J2
Contact InformationPrincipal: Tim Condon (President)Customer Contact: Greg Oyhenart (Senior VP & Chief Member Experience Officer) Alison Thompson (Executive Assistant)
Automobile Inspection Service, Travel Agencies, Airline-Ticket Agencies, Road Service-Automotive, Non Profit Organizations, Insurance Agents & Brokers
Products & Services
This is a member-based, non-profit organization that features 24-hour road service, travel and insurance agent services and private motor vehicle testing for owners or prospective owners.