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BBB Accredited Business since 15/08/1990


Phone: (604) 268-5000Fax: (604) 268-5560View Additional Phone Numbers4567 Canada Way, BurnabyBC V5G 4T1 Send email to B C A A

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BBB Accreditation

A BBB Accredited Business since 15/08/1990

BBB has determined that B C A A meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised B C A A's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues3
Problems with Product / Service2
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 5

Additional Information

BBB file opened: 01/07/1940Business started: 01/01/1906

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Insurance Council Of British Columbia
PO Box 7 300 1040 W Georgia St
Vancouver, BCV6E 4H1
(604) 688-0321

Consumer Protection BC
PO Box 9244
Victoria, BCV8W 9J2
(888) 564-9963

Contact Information
Principal: Tim Condon (President)Customer Contact: Greg Oyhenart (Senior VP & Chief Member Experience Officer) Alison Thompson (Executive Assistant)
Business Category

Automobile Inspection Service, Travel Agencies, Airline-Ticket Agencies, Road Service-Automotive, Non Profit Organizations, Insurance Agents & Brokers

Products & Services

This is a member-based, non-profit organization that features 24-hour road service, travel and insurance agent services and private motor vehicle testing for owners or prospective owners.

Alternate Business Names
BCAA, BCAA Insurance Corporation, BC Automobile Association, BCAA Travel Agency, BCAA Insurance Agency, BCAA Holdings Ltd, BCAA Associated Services Ltd.

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.