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BBB Accredited Business since 31/05/2006
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Applewood Motors Inc is comprised of 4 Automobile Dealerships in the Surrey & Langley areas. Aside from new and used cars we offer full parts and service departments at our Applewood Surrey & Applewood Langley dealerships
A BBB Accredited Business since 31/05/2006
BBB has determined that Applewood KIA Surrey meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Applewood KIA Surrey's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||2|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||4|
|Billing / Collection Issues||0|
|Total Closed Complaints||7|
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Vehicle Sales Authority
208 5455 152 St
Surrey, BCV3S 5A5
Type of Entity
Incorporated: April 1998, BC
Contact InformationPrincipal: Darren Graham (President)Customer Contact: Sandy Duarte (Office Manager) Norman Isaak (CFO) Steve Jensen (GM Pacific Auto) Kuljeet Uppal Dave Wall (GM Original Applewoo) Mike Washington (GM Applewood Surrey)
Automobile Dealers-New Cars, Truck Painting & Lettering, Automobile Repairing & Service, Automobile Leasing, Automobile Inspection Service, Automobile Dealers-Used Cars
Products & Services
KIA Dealer Surrey
KIA Dealer Langley
Used Cars Surrey
Used Cars Langley
Used Trucks Surrey
Used Trucks Langley
Auto Service Surrey
Auto Service Langley
Hours of OperationMon: 09:00 AM to 08:00 PMTue: 09:00 AM to 08:00 PMWed: 09:00 AM to 08:00 PMThu: 09:00 AM to 08:00 PMFri: 09:00 AM to 06:00 PMSat: 09:00 AM to 06:00 PMSun: 11:00 AM to 05:00 PM
Lower Mainland BC and Alberta
Alternate Business NamesApplewood Motors Group, Applewood Motors Inc
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Lower Mainland, Thompson - Okanagan, Northern, Central and Southern Interior BC, and the Yukon.. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Applewood KIA Surrey is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (604) 533-7881
Additional Fax Numbers
- (604) 533-7801
Additional Email Addresses
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Automobile Dealers-New Cars
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BBB reports on known significant government actions involving business' marketplace conduct.
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