BBB Business Review
This Business is not BBB Accredited
TREND Auto Group
Phone: (604) 638-9888Fax: (604) 288-5088View Additional Phone Numbers11631 Bridgeport Rd, Richmond, BC V6X 1T5kevin@bestpriceexpress.caView Additional Email Addresseshttp://www.trendautogroup.com
BBB Accreditation
TREND Auto Group is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered TREND Auto Group's rating include:
- Length of time business has been operating.
Factors that raised TREND Auto Group's rating include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Guarantee / Warranty Issues | 1 |
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Problems with Product / Service | 0 |
| Delivery Issues | 0 |
| Total Closed Complaints | 1 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Vehicle Sales Authority208 5455 152 St
Surrey, BCV3S 5A5
(877) 294-9889
http://www.vehiclesalesauthority.com
BBB records show a license number of 06 348619 for this company, issued by Vehicle Sales Authority. Their web address is http://www.vehiclesalesauthority.com.
Type of Entity
Corporation
Incorporated: October 2006, BC
Contact Information
Primary Contact: Kevin O'Neill (General Manager) Michelle Freeman (General Manager) Randy Purcell (President) Charmaine TamBusiness Category
Automobile Brokers, Automobile Leasing, Automobile Dealers - Imported Cars, Financial Services
Products & Services
Best Price Express is an online new car buying agency that offers new car buyer services for all makes and models.
TREND Auto Group provides automobile importing, clearance and registration services for consumers who buy cars in the U.S and wish to register them in Canada.
Alternate Business Names
Trend Auto Group, Inc.LocationsX
1 Locations
11631 Bridgeport Rd
Richmond, BC V6X 1T5(888) 988-3977Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Lower Mainland, Thompson - Okanagan, Northern, Central and Southern Interior BC, and the Yukon.. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*TREND Auto Group is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Automobile Brokers
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.