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          Applewood Nissan Richmond has 1 locations, listed below.

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            Business ProfileforApplewood Nissan Richmond

            Used Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            20/3/2009
            Years in Business:
            7
            Business Started:
            1/4/2016
            Business Incorporated:
            29/1/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Applewood Infiniti
            • Applewood Motors Richmond Inc.
            Business Management
            • Perry Kaye, General Manager
            • Jacqui Micka, Manager of Marketing
            • Darren Graham, President
            Contact Information

            Principal

            • Jacqui Micka, Manager of Marketing

            Customer Contact

            • Jacqui Micka, Manager of Marketing
            Additional Contact Information

            Fax Numbers

            • (604) 279-9842
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/12/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            **** ** ****** ***** ************** On December 1st, 2022, I visited Nissan Applewood Richmond for a car service. When I booked the appointment online on November 30th, I selected the $299.99 *** package. However, the *** package was charged $339.95 when I received the receipt. The service advisor, Matthew S*****, told me that their prices increased on that day. When I pointed out that the pricing should match what was advertised and chosen online, he responded that Nissan, not the dealership, had made the decision to raise the price and that he couldn't make any changes. I paid off the charge, went back home, and checked their listed price for the service package. It was still $299.99. I took a screenshot of the booking webpage and attached it to this complaint. * ******* **** **** ** * ***** ** ***** ************** ** I was not notified for an increase of service price prior to getting my car served, if such increase was truly national wide and out of the dealership's control. Therefore, I would like a refund ** *** ********* ***********, an official public apology from the dealership* *** ************ *** ** *************. ------------------- I have two minor complaints about the service in addition to the major one. First of all, Matthew S***** did not wash my car before giving it back to me and did not inform me of this fact. After I could ask him again why my car hadn't been washed, he said that their car-washing service is closed when the temperature falls below zero. Although he provided a free car wash on another day, this offer should be made prior to my going back to ask him. Second, Matthew S******* attempt at upselling was very stressful. ------------------- Overall amount of my payment: $479.17 What the business committed to provide me: *** package at $299.99, and a free car wash Nature of dispute: ******false advertisement ******* ** *** *** ******** *** ***** ** ******* *** ******** ** ******* ******** ******* *******
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Abdallah A

            1 star

            07/08/2021

            I like the Setup of the place, the hospitality and worm welcome i received once got there, Great Coffee. I was received by the sales man to discuss My Explained Budget of ???? and See the pre agreed vehicle which never happened, they showed me a **** smaller vehicle (*****) and then a **** ******, both Vehicles were offered to me fo ** *** monthly payment over 84 months, does this make sense to any one? Too many catches in what they presented.

            Customer Response

            08/08/2021

            They did a credit screening before we agree anything!!! Are not we supposed to close a deal first then they can do the Credit Check, and to top that with Cream :) they refused to give my a copy of My Credit Report that they got with my consent and My signature. Yes I gave the consent thinking that this will go through after we agree what I was there for. Good thing Soft screening will not effect credit score.

            Applewood Nissan Richmond Response

            09/08/2021

            Hello ********, Sounds like you gave the team consent to proceed. Maybe miscommunication. Feel free to reach out to me directly if you'd like to discuss this further.

            Customer Response

            10/08/2021

            They said it's a soft check (The credit Check) and I was under the impression that it won't affect my report. In addition to that, someone called me after the credit check and after I left the Showroom asking me if i just made a credit check and still willing to buy a car (get a car loan) which makes me believe that they shared my data with a third party.

            Local BBB

            BBB serving Mainland British Columbia

            BBB Reports On

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