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      Country
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          Find a Location

          Priority Appliance Service Ltd. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforPriority Appliance Service Ltd.

            Appliance Repair
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 15/11/2021

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Priority Appliance Service does appliance repair service for all your premium home appliances. This includes products such as your dishwasher, wine cooler, refrigerator, ice maker, freezer, washer, dryer, range, stove, wall oven, cooktop, microwave, hood fan, and built-in coffee machine.

            Business Details

            This is a multi-location business.

            Find a Location

            Priority Appliance Service Ltd. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              8/5/2003
              Years in Business:
              21
              Business Started:
              1/3/2003
              Business Incorporated:
              31/1/2003
              Accredited Since:
              15/11/2021
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Hours of Operation

              Primary

              M:
              8:00 AM - 4:00 PM
              T:
              8:00 AM - 4:00 PM
              W:
              8:00 AM - 4:00 PM
              Th:
              8:00 AM - 4:00 PM
              F:
              8:00 AM - 4:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Daehan Choi, President/Director
              • Jason Plante, Operations Manager
              • Jason Fernando, Director
              Contact Information

              Principal

              • Daehan Choi, President/Director

              Customer Contact

              • Jason Plante, Operations Manager
              Additional Contact Information

              Fax Numbers

              • (604) 278-6473
                Primary Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              19/08/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              On July 13, the technician T first came, and said he would replace the inverter board when he came next time. On July 28, T came with his partner B, and they checked the refrigerator again; it took 2 hours. T changed his previous judgement. He said it was the fan’s problem that caused the continual beeping. After T came on Aug. 15, he said the beeping would stop the next day, but the refrigerator was still not getting better so far. When I contacted T on Aug. 17 about the continual beeping problem, T told me to press the max freezing button. That didn’t work. It has been more than 1 month since the Priority Appliance Service worked on the beeping problem. Still the beeping problem was not solved. I've paid $1188.4 dollars for the repair (which is very expensive), but the Priority still couldn't tell me what caused the beeping problem. When I asked T how he would solve the problem on Aug. 18, he told me to contact the main office. If T couldn't fix the refrigerator's beeping problem, he should have told me the facts immediately. The beeping has significantly affected my life in a negative way. I had to get up and press the alarm off button for many nights. I had to see my family doctor. The beeping is getting more frequent. On Aug. 19, the manager told me that he would send T back to do the repair, and I still needed to pay for the labor. In fact, T had told me to contact the main office because the situation is "highly abnormal" to T. When I asked the manager what the cause of the refrigerator beeping problem was, the manager told they needed to contact ****** to do more research, after doing repair for more than one month. When I asked if he could share the temperature data T collected from my refrigerator, the manager said he didn't have it. Only T has it. Before Aug. 19, I asked T to send me the data twice. No response. I request the Priority Appliance Service to return the money I paid ($1188.40).
              Read More

              Customer Reviews

              3 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Arthur P

              18/01/2024

              Paid $750 for washer/dryer repair and job NOT completed and was told by ********* that **** should have called me back days ago on job that was marked URGENT. Now she refers another company but I requested *****/owner to call me back for cord replacement on washer.Expensive wet clothes are locked inside and cannot open for 1 week now.

              Priority Appliance Service Ltd. Response

              19/01/2024

              The customer called in on Sunday Jan 14, while we were closed, we returned the customers call on Monday morning, Jan 15.  The customer stated that they had purchased a replacement wash machine and the new washer no longer plugged directly into the dryer.  The customer asked if we could alter the manufacturers power cord to make it so that it could plug back directly into the dryer because the washer and dryer are stacked and it would be more convenient.  We created a job in our system to investigate if the manufacturer offered a different power cable option for the customer. 

              The customer called back in the next morning to follow up on their request, and we had not yet found a solution for the power cord. The customer wasn't upset that we didn't have a solution for the power cord, the customer stated that their most pressing concern was that clothes were trapped inside their old washer that they wanted them out.  Until this point, this aspect of our call was "while your onsite can you unlock our washer", which we would have happily done. Customer stated that he was told by ************** during our previous visit (2 weeks prior) that the washer was electrically dead and the door would lock automatically once closed, but the customer stated he forgot to inform his wife of this and she placed clothes into the washer and they were now locked inside.  I let the customer know that we would research to find out if there is a manual way to unlock the door or if it needed to be disassembled.

              Our office and our technicians were off the road / closed for the next two days due to snow closures across the lower mainland.   

              At this point (on the evening of Thursday Jan 18) we were notified of the BBB review, and were quite surprised to see it considering we were going out of our way to provide phone support for the customer to help them solve the situation.   During my conversation with the customer the following morning he stated that he left the review because no one had gotten back to him and would only consider taking it down if we sent a technician to his home to open the washer free of charge. I explained that we were closed the past two days due to the snow and were waiting to hear back from the manufacturer on the power cord request, and there was no expectation of us being onsite during those two days. We explained that we cannot creatively modify their appliances power cord and that the negative review was unwarranted since we were going out of our way to support them over the phone with the locked washer.  The customer stated that the review would stay unless we send a technician to unlock his old washer right away free of charge because of how much he spent this year on repairs.  I let the customer know that we don't operate by responding to customers threats of a 1 star review.  Our reputation means a lot to us, but the customer was using the negative review as leverage to get us to return same day without charge to unlock their washer door.  "If you come unlock my washer I will write a new 5-star review and take down the 1-star review right away"   

              Of note, the customer stated in their review that he paid $750 for washer/dryer repair, this is a total amount for labour and parts over multiple visits during the year for both appliances. All visits were completed and the customer had called us back in this case regarding the power plug of a new washer that was unrelated to the previous issues.  The customer initially was hoping we could also unlock their old washer while onsite changing the power cord of the new washer.  There was no expectation that a dispatch had been created to return to disassemble their washer.

              We record our phone calls and have the recordings available for the BBB to review.

              Local BBB

              BBB serving Mainland British Columbia

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