BBB Business Review

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This Business is not BBB Accredited

Canada Pet Care

(800) 982-1308PO Box 43503 Alberni St, VancouverBC V6G 3C7http://canadapetcare.comView Additional Web Addresses

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BBB Accreditation

Canada Pet Care is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Canada Pet Care's rating include:

  • 5 complaints filed against business
  • Length of time business has taken to respond to complaint(s).
  • Failure to respond to one complaint filed against business.

Factors that raised Canada Pet Care's rating include:

  • Length of time business has been operating.

Customer Complaints SummaryRead complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues3
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Canada Pet Care

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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As of March 13, 2014: Canada Pet Care has informed BBB that they do not nor have ever had a physical location in Canada. The company is located in Surrey, United Kingdom. They also informed BBB that as they do not sell pet supplies to anyone in Canada, Canadian customers are unable to place online orders.

BBB file opened: 06/06/2011
Licensing, Bonding or Registration

As of March 3,2014: BBB informs consumers that when buying pet drugs and natural health products online, Health Canada advises that there are two kinds of licenses required:
1) Product license - each medicine has a Drug Identification Number (DIN) which should be verified when the products cross the border.
2) Drug Establishment License, which is required from the importing company.

If consumers are facing any issues with products purchased online, they should contact Health Canada for more information as each case is analyzed separately. Consumers should contact the Border Integrity Unit at (604) 666-3350 or visit Health Canada at:
http://www.hc-sc.gc.ca/hl-vs/iyh-vsv/med/internet-eng.php

For more information about online pharmacies, please visit our BBB Consumer Tips on this topic at:
http://mbc.app.bbb.org/tips?id=1038

Business Category

Animal Online Drug & Prescription Services

Alternate Business Names
Canada Vet Care

As a matter of policy, BBB does not endorse any product, service or business.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.